Deputy Care Manager

Leaders in Care; City Of London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading complex care provider in SE London is seeking a Deputy Care Manager to ensure service assurance and compliance with CQC standards. You will manage teams, provide leadership, and oversee care quality. The ideal candidate has over 3 years of experience in community care management and holds NVQ Level 3. A full-time position offers a salary between £38,000 and £42,000, with a flexible work schedule.

Qualifications

• 3+ years' experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care.
• Strong working knowledge of CQC standards, audits, and clinical governance.
• Proven leadership: supervision, coaching, performance improvement.

Responsibilities

• Own service assurance for complex/deteriorating packages; deliver rapid improvement plans.
• Ensure CQC compliance and mitigate risks early through strong governance and documentation.
• Act as first point of escalation; coach and performance-manage Care Coordinators.

Skills

Leadership in care management

CQC compliance knowledge

Excellent communication skills

Documentation and quality monitoring

Crisis management

Education

NVQ Level 3

NVQ Level 5 (preferred or in progress)

Tools

MS Office

OneTouch

Job description

Overview

Ready to step up and shape outstanding community care? We're hiring a Deputy Care Manager in SE London with one of the UK's leading complex care brands. This is a permanent, full-time position, working Monday-Friday, 9am-5pm (with flexibility for occasional out-of-hours/on-call) and offering £38,000-£42,000 DOE.

Responsibilities

• Own service assurance for complex/deteriorating packages; deliver rapid improvement plans
• Ensure CQC compliance and mitigate risks early through strong governance and documentation
• Act as first point of escalation; coach and performance-manage Care Coordinators
• Keep clients and families at the centre—clear communication, swift resolution of concerns
• Oversee rotas, crisis response, and continuity planning to maintain safe staffing
• Contribute to MDT reviews, funder meetings, onboarding, training reviews, and probation
• Monitor payroll accuracy and contract hours (e.g., OneTouch), liaising with Finance
• Take part in the on-call rota for urgent, unplanned events

What you'll bring / Qualifications

• 3+ years' experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care
• Strong working knowledge of CQC standards, audits, and clinical governance
• Proven leadership: supervision, coaching, performance improvement
• Confident with documentation review, quality monitoring, and service improvement
• NVQ Level 3 minimum; Level 5 preferred or in progress
• IT literate; MS Office and familiarity with OneTouch (or similar)

Keywords

Deputy Care Manager; Complex Care; Homecare; Domiciliary Care; Community Care; CQC; Rota Management; Clinical Governance; Service Assurance; Care Coordinator; London; SE London; Deputy Branch Manager (Complex Care)

Apply

Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA