Deputy Care Manager

Home Instead; Chesterfield; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading care provider in Chesterfield seeks a Deputy Care Manager to ensure clients receive outstanding person-centred care. The role involves overseeing daily operations, conducting service reviews, and providing leadership to care professionals. Candidates should have leadership experience, practical care experience, and strong communication skills. This part-time position offers a salary between £25,000 and £27,000 per annum, with on-call duties required.

Qualifications

• Minimum 2 years leadership experience in a health or social care role.
• At least 1 year practical care experience.
• Confident in using digital systems and technology.

Responsibilities

• Oversee daily care operations and maintain care processes.
• Support the Registered Care Manager and Care Manager.
• Conduct Service Reviews and Quality Assurance checks.

Skills

Leadership experience

Communication skills

Planning and organizational skills

Attention to detail

Compassion

Education

Level 2 Diploma in Health and Social Care

Job description

The Deputy Care Manager plays a vital role in ensuring that Clients receive outstanding person‑centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager and Care Manager this role involves overseeing daily care operations maintaining up‑to‑date care processes and ensuring all tasks are completed efficiently. The Deputy Care Manager provides leadership guidance and support to Care Professionals ensuring the highest standards of service delivery.

If you value having the time to truly care are flexible dedicated and take pride in delivering outstanding care with great attention to detail this role could be the perfect fit for you.

The Role

• Support the Registered Care Manager and Care Manager in the day-to‑day management of Client care stepping into the Care Manager role when required.
• Conduct Service Reviews and Quality Assurance checks identifying opportunities for continuous improvement and business growth.
• Assist with Client acquisition onboarding and initial care setup including Clients with complex care needs.
• Provide confident professional introductions of Care Professionals to Clients ensuring best practices are followed.
• Support Care Professionals through shadowing and training visits particularly in areas such as medication moving and handling and complex care.
• Create and update detailed person‑centred care plans in collaboration with Clients and their families using the Birdie system.
• Accurately manage medication records and updates within Birdie and support Care Professionals in medication administration.
• Manage the Team Dashboard and contribute to business projects and initiatives.
• Deliver hands‑on care to Clients as needed maintaining a visible and supportive presence.
• Participate in the On‑Call Rota including weekend coverage to provide responsive support to Clients and the care team.
• Answer telephone calls professionally actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders including Care Professionals Clients families and external partners.
• Champion the Home Instead ethos and business model upholding company standards and values.
• Ensure compliance with Equality Diversity and Equal Opportunities policies in both employment and service delivery.
• Represent the business professionally in networking and community engagement to support growth.

Essential criteria

• A warm friendly and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner the ability to write quality records and converse at all levels.
• Demonstrated leadership experience (minimum 2 years in a senior / team leader / supervisor / manager role).
• At least 1 year practical care experience in a Health or Social Care environment
• Strong planning time management and organisational skills.
• High attention to detail and ability to manage a fast‑paced changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high‑quality care plans and manage medication records accurately.
• Resilient tenacious and compassionate with a can do attitude.
• Smart professional appearance and a positive role model for others.
• Self‑motivated goal‑oriented and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Qualifications

• Level 2 Diploma in Health and Social Care or equivalent

Requirements

• Clear DBS (Disclosure and Barring Service) check.
• Full driving licence and daily access to a car.
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Deputy Manager works 5 out of 7 days on a rota system including alternate weekends and on call duties.

Salary : 25000 - 27000 per annum dependent on experience

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Remote Work: No

Employment Type: Part-time