Deputy Branch Manager - Complex Care

Leaders in Care; Greater London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading complex care provider is seeking a Deputy Branch Manager for their SE London Head Office. In this full-time role, you will manage 7 Care Coordinators, oversee daily operations, and ensure service delivery meets CQC standards. The ideal candidate has at least 1 year of management experience in health & social care, strong leadership skills, and knowledge of compliance protocols. This position offers a salary of £38,000–£42,000 DOE, along with benefits and progression opportunities.

Benefits

Performance bonus

Ongoing training & professional development

Clear progression opportunities

Qualifications

• Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
• Strong knowledge of CQC standards and incident management.
• Proven experience managing coordinators in a fast-paced environment.

Responsibilities

• Lead and manage 7 Care Coordinators.
• Oversee daily operations and service delivery.
• Manage incidents and ensure compliance with CQC standards.
• Track and improve KPIs related to service delivery.

Skills

Leadership skills

CQC standards knowledge

Stakeholder communication

Calm and organized

Job description

Job Description

Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday–Friday (9–5) at the SE London Head Office. Salary: £38,000–£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2— line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Key Responsibilities

• Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).
• Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.
• Manage incidents/escalations and drive timely service recovery; maintain accurate system data.
• Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
• Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
• Support recruitment, onboarding, and mandatory training compliance for field staff.
• Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.

What We’re Looking For

• Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
• Complex care experience desirable; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed.
• Proven experience managing coordinators/schedulers in a fast-paced environment.
• Strong knowledge of CQC standards, safeguarding, incident management, and service improvement.
• Excellent stakeholder communication; calm, organised, and solutions-focused.

Benefits

• £38,000–£42,000 DOE + performance bonus
• Full-time, on-site at SE London Head Office (Mon–Fri, 9–5)
• Clear progression opportunities in a high-growth provider
• Ongoing training & professional development

This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.

Apply now or call Ehsan at Leaders in Care on 07533 113393 for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA