Depot Quality Manager

DPD; Southall Green; Remote; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Holiday trading

Maternity/Paternity package

Life assurance 4x salary

Health kiosks

Vitality at work

Parking on-site

Retail discounts

Milestone days off

Eye care support

Job summary

DPD Group in the United Kingdom is seeking an experienced Depot Quality Manager to join a seasoned depot management team. The role focuses on enhancing quality, ISO compliance, H&S, HR, and transport processes within the depot, driving data-led improvements and strong customer service.

You will lead analytics, develop training, and coordinate with internal/external stakeholders to ensure audits and continuous improvements across the operation.

Qualifications

• Knowledge of quality, audits and compliance, ideally in a transport setting.
• Awareness of CPC and O Licence requirements is advantageous.
• Confident communicator with ability to lead and motivate high performing teams.
• Decisive decision-making in time-pressured environments.
• Analytical, customer-focused and highly organised.
• Demonstrates company values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Drive quality and compliance within the depot and improve standards.
• Analyse operational data to produce reports and address non-conformance.
• Maintain a customer-first approach in depot operations.
• Monitor depot/administration compliance for H&S, HR, ISO, and Environmental aspects.
• Coordinate training and on-the-job support with depot admin and staff.
• Recommend new processes to achieve audits and targets.
• Coach office staff on Company processes and procedures.
• Attend site and off-site meetings as directed by the General Manager.
• Communicate with external/internal contractors to ensure smooth operations.
• Keep skills up-to-date and pursue personal development.
• Facilitate meetings and minute-take for H&S and weekly Shift Manager meetings.

Skills

Quality management

Audits & compliance

CPC & O Licence awareness

Leadership & team management

Analytical thinking

Problem solving

Communication

Organisation

Job description

• Salary: Circa £47,000 plus LWA and bonus
• Days of Work:Monday to Friday
• Start Time:7:00 - 15:30pm

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is currently recruiting for an experienced Depot Quality Manager to join and strengthen their highly experienced depot management team.

Purpose of Position

Through constant review of business analytics, conduct a deep dive analysis to identify opportunities to improve the quality and experience for the shipper.

To ensure that the depot is compliant in areas of Quality, ISO, Environment, H&S, HR, Transport, Couriers, Self Employed Owner Drivers and Security.

Key Tasks/Areas of Responsibility

• Drive quality and compliance within the depot by maintaining and improving standards within the depot
• Run, analyse and interpret operational data to produce daily, weekly and monthly reports; identify and resolve areas of non-conformance
• To improve and maintain a customer first approach in all aspects of depot operations
• Monitor and review depot/ administration compliance of H&S, HR, ODF, Transport, Recruitment, ISO, Audits and Environmental
• Maintain and drive completion of new process training with depot admin team support & OJT support
• Recommend any new processes to achieve company audits according to company targets in relation to H&S, Quality and Transport with Depot management team
• To coach and mentor office based employees in understanding Company processes and procedures
• To attend on site and off site meetings/ courses as directed by the General Manager.
• Proactively communicate and collaborate with external and internal contractors.
• Ensure own skills and knowledge are kept up to date and take responsibility for own personal development.
• Assist in the facilitation of meetings and arrange minute taking for H&S and weekly Shift Manager meetings to drive accountability.
• To undergo any other tasks as directed by the Site Manager.

Qualifications

What we’re looking for

• You will have a strong knowledge and understanding of quality, audits and compliance ideally gained within a transport setting. It would be advantageous if you were aware of CPC and O Licence requirements.
• You will be a confident communicator with a passion to lead, motivate and manage high performing teams whilst influencing at all levels.
• A person capable of decisive and effective decision-making, in a time pressured environment
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• You will be analytical, customer focused and highly organised
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!