Depot Operations Support (AM Shift)

InPost Ltd.; Stansty; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a team-oriented individual for a role that involves managing customer enquiries and supporting operational activities. The ideal candidate will have excellent communication skills and proficiency in Microsoft Office. This position offers a competitive salary and various perks, such as a pension scheme and life insurance.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Proficient knowledge of Microsoft Office, particularly word processing and spreadsheet skills.
• Customer service oriented with good written and verbal communication skills.
• Able to work under pressure and manage time effectively.

Responsibilities

• Collaborate with the operational team to manage driver resources.
• Pre-brief drivers to ensure daily KPIs are met.
• Handle customer enquiries online and provide accurate information.
• Perform general administration duties and assist with ad hoc tasks.

Skills

Microsoft Office proficiency

Customer Service oriented

Good written and verbal communication

Ability to work under pressure

Team player

Problem Solving

Excellent time-management skills

Effective communication skills

Accuracy

Job description

📍 Location:

Rhosddu Ind. Est Main Road, Wrexham LL11 4YL

📅 Shift Pattern:

Monday - Friday (30hrs per week)

🕒 Hours:

06:00am - 12:00pm

💰 Salary:

£12.21 p/h

About the role:

As an integral part of the InPost team, you will collaborate closely with colleagues to understand and meet the needs of customers and suppliers, ensuring smooth communication and efficient service delivery. You will manage customer enquiries, support procurement activities, and maintain accurate data to facilitate seamless operations.

In addition, you will produce timely weekly and monthly reports, assist with general administration, and handle ad hoc tasks as needed. By investigating and resolving customer queries promptly, you will help uphold InPost’s commitment to excellent customer service and operational success.

This role offers the chance to contribute meaningfully to a dynamic company dedicated to delivering outstanding service and continuous growth.

What you’ll be doing:

• Working closely with the operational team to help manage driver resource
• Pre-briefing drivers to ensure daily KPI’s are met
• Dealing with customer enquiries Online
• Provide timely, quality, and accurate information
• General administration duties
• Support with any other “ad hoc” tasks

What we need from you:

• Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
• ‘Customer Service’ oriented
• Good written and verbal communication skills
• Able to work under pressure.
• Team player
• Problem Solving
• Excellent time-management skills
• Ability to communicate effectively at all levels.
• Accuracy

Perks of the job!

🪴 Build a secure future with a competitive Pension Scheme

🌟 Peace of mind with Life Insurance

🚴 Stay active with our Cycle2Work scheme

🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.