Depot Operations Support

InPost Ltd.; Northampton; On-site; GBP 26,000; Full time

Job summary

A leading logistics company in Northampton seeks a Depot Operations Support team member. This role involves managing daily parcel activities, addressing customer needs, and facilitating smooth operations. Ideal candidates will excel in Microsoft Office and possess strong communication skills. A competitive salary of £25,396.80 per annum is offered, along with various employee benefits.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Proficient in Microsoft Office, especially word processing and spreadsheet skills.
• Strong customer service orientation.
• Effective communication skills both written and verbal.

Responsibilities

• Manage daily parcel activities and customer care.
• Handle customer inquiries and procurement needs.
• Input data accurately and in a timely manner.

Skills

Proficient knowledge of Microsoft Office

Customer Service oriented

Good written and verbal communication skills

Able to work under pressure

Team player

Problem Solving

Excellent time-management skills

Ability to communicate effectively

Accuracy

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for two Depot Operations Support's to join our Northampton Team!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

Depot Operations Support - InPost Distribution Northampton depot.

Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Northampton depot!

📍Location: Unit 4 Mercury Dr, Northampton NN4 7JE

📅Shift Pattern: 4on 4off

🕒Hours: 07:30am - 17:30pm

💰Salary: £25,396.80 per annum

What you’ll be doing:

Working closely with the other members of the Team in order to fully understand Customer and Suppliers requirements and expectations.

• Dealing with customer enquiries
• Deal with any procurement needs
• Data inputting
• Provide timely, quality, and accurate information (Weekly/Monthly)
• General administration duties
• Support with any other “ad hoc” administrative tasks
• Investigate and conclude customer queries

What we need from you:

• Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
• ‘Customer Service’ oriented
• Good written and verbal communication skills
• Able to work under pressure
• Team player
• Problem Solving
• Excellent time-management skills
• Ability to communicate effectively at all levels
• Accuracy

Perks of the job!:

We love to reward our people for the great work they do.

• 🪴 Build a secure future with a competitive Pension Scheme
• 🌟 Peace of mind with Life Insurance
• 🚴 Stay active with our Cycle2Work scheme
• 🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.