Depot Operations Supervisor

apetito UK; Worthing; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Living Wage employer

33 days holiday

Discretionary annual bonus

Pension scheme

Life assurance

Christmas turkey voucher

Salary sacrifice options

Job summary

Wiltshire Farm Foods, part of the apetito group, is seeking a Depot Operations Supervisor in Worthing to lead and develop a team responsible for customer service, delivery fleet coordination and cold store operations. You will ensure KPI delivery and maintain high standards of service.

The role is 40 hours per week, five days in six, with a rate of £14.94 per hour plus bonus and benefits, within a Living Wage employer environment.

Qualifications

• Experience in a supervisory role leading and motivating a team.
• Strong communication skills and customer service ethos.
• Confident using IT systems and data to influence decisions.
• Able to understand and influence KPIs and drive improvement.
• Must hold a UK manual driving licence (2+ years).
• Willing to undergo Driving Assessment and licence checks, DBS checks.

Responsibilities

• Lead and motivate the depot team to achieve shared objectives.
• Ensure delivery of established processes and operational standards.
• Deliver outstanding customer service and support the RSOM in daily operations.

Skills

Supervisory experience

Communication skills

Customer service ethos

IT systems confident

Influencing skills

KPIs understanding

Problem solving

Driving licence

Job description

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across

• Customer Services
• Delivery fleet
• Cold store Warehouse

This role is 40 hours per week, working any 5 in 6 days including bank holidys (closed Sundays.)

£14.94 per hour + Bonus + Benefits

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.

• You will help to drive the consistent delivery of established processes and operational standard...
• ...

This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.

Essential Skills & Experience

• Experience in a supervisory role- leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving license

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

Desirable Skills & Experience

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

Personal Qualities

A can-do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.

• A strong leader who inspires trust in their team
• Can communicate well with everyone in order to deliver the 'day job'
• Coaches the team to improve every day
• Takes accountability
• Sets the bar in terms of what is acceptable in terms of standards and service
• Fosters and develops strong working relationships within the team and the wider business
• Has a real passion for making a real difference in the community
• Ensures that the customer is at the heart of every decision
• Passion, energy, commitment, and the ambition to succeed
• Willingness to lead from the front - role-model the way and be 'hands-on' to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

• Competitive salary - accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.