Depot Operations & Customer Support Specialist

i-Jobs; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Operational Support Officer for a role in Derby. The ideal candidate should have strong IT and communication skills, along with a commitment to customer care. Responsibilities include providing operational support, assisting with customer queries, and handling administrative tasks. Ideal qualifications include 5 GCSEs with a focus on English and Maths. This role offers a pay rate of £13.91 per hour.

Qualifications

• Eligibility to work in the UK.
• 5 GCSEs A*-C, including English and Maths, or equivalent qualifications.
• Admin qualification NVQ level 2 or similar, or relevant administrative experience.
• Good IT skills and experience with MS Office.
• Strong communication skills for writing letters and emails.
• Commitment to customer care principles.

Responsibilities

• Provide operational support at the Stores Road depot.
• Assist with customer service requests, queries, and complaints.
• Handle administrative tasks using MS Office tools like Outlook, Word, and Excel.
• Communicate effectively with customers, especially in challenging situations.

Skills

Communication skills

IT skills

Customer service

Education

5 GCSEs A*-C including English and Maths

Admin qualification NVQ Level 2 or similar

Tools

MS Office

Job description

A recruitment agency is seeking an Operational Support Officer for a role in Derby. The ideal candidate should have strong IT and communication skills, along with a commitment to customer care. Responsibilities include providing operational support, assisting with customer queries, and handling administrative tasks. Ideal qualifications include 5 GCSEs with a focus on English and Maths. This role offers a pay rate of £13.91 per hour.