Depot Manager - Loughborough

The Modern Milkman; Sharnford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

33 days annual leave

Pension—6% matched

Life Assurance

Employee Assistance Line

Cycle to work scheme

Wellbeing budget

Discount on Modern Milkman products

Parental leave

L&D budget

EV salary sacrifice

Job summary

The Modern Milkman is seeking an experienced Depot Manager in the United Kingdom to lead hub operations, driver teams, and compliance, ensuring high service quality. You will manage routes, vehicle checks, and maintenance coordination while fostering a proactive, people-first culture.

You will drive performance targets, oversee shift schedules, and implement safety and quality standards across delivery operations to support rapid nationwide growth.

Qualifications

• Experience in logistics, depot or delivery operations in a fast-paced, multi-shift environment.
• Proven ability to lead and coach teams with a hands-on leadership style.
• Strong understanding of driver operations, vehicle checks, safety and compliance requirements.
• Organised and detail-oriented with skills to track stock, compliance and performance.

Responsibilities

• Oversee hub operations including receiving, sorting, dispatching, and delivery to meet OTIFIQ and route productivity targets.
• Manage driver rotas, coverage and shift handovers; conduct route reviews and driver assessments.
• Lead vehicle and equipment checks; coordinate maintenance with the Fleet Team and garages.
• Act as escalation point for delivery issues and drive timely resolutions with the team.
• Lead driver training and onboarding to uphold OTIFIQ delivery standards and safe driving.

Skills

Leadership

Team development

Operational efficiency

Customer focus

Data-driven decisions

Adaptability

Shift management

Job description

About Us

Are you ready to be part of something BIG?

We’re an ambitious team with bold plans to transform consumer habits and make a lasting impact. Our mission is to deliver fresh, delicious products through a return-and-reuse supply chain designed to minimise packaging and food waste. We’re scaling rapidly nationwide with serious backing and hundreds of thousands of customers already loving what we do. We need talented operations professionals who can support our growth, and ensure our customers get top quality service.

About the Role as a Depot Manager!

Operational Management

• Oversee all hub operations including receiving, sorting, dispatching, and delivery of goods ensuring OTIFIQ and route productivity targets are consistently met.
• Manage driver rotas, coverage, and shift handovers.
• Conduct regular route reviews and driver assessments to reduce errors and improve delivery performance.
• Lead vehicle and equipment checks, escalating issues and ensuring maintenance standards are upheld.
• Support the Fleet Team by coordinating the movement of vehicles to and from garages for maintenance, repairs, and servicing
• Act as point of escalation for delivery issues and ensure prompt resolution collaborating with the wider team to maintain high levels of customer experience.

People Leadership

• Lead and coach drivers and hub staff to improve delivery quality, efficiency, and safety on the road.
• Build and maintain a positive, inclusive culture focused on quality, performance and support.
• Work collaboratively with regional ops and fulfilment support teams to share insights and drive improvements.

Compliance, Safety & Reporting

• Ensure all compliance activities are completed daily -vehicle checks, health & safety, and food handling standards.
• Lead incident reporting and investigations, escalating risks that may impact operational continuity.
• Support and deliver driver training and onboarding, focusing on OTIFIQ delivery standards and safe driving.
• Maintain clear records for audits and drive a high standard of operational discipline.

About You

• Experience in logistics, depot or delivery operations, ideally in a fast-paced, multi-shift environment.
• You've got strong experience managing a team of people, we're a people first business so we would love a people focused manager!
• Strong understanding of driver operations, vehicle checks, safety and compliance requirements.
• Proven ability to lead and coach teams, with a hands-on leadership style.
• Organised and detail-oriented, with confidence in using systems to track stock, compliance and performance.
• Proactive, solutions-focused approach, you have the ability able to spot risks early and take action.
• Comfortable working evening/night shifts and leading operations live in the moment.
• A people-first mindset, you are focused on building a strong team culture while hitting performance targets.
• Knowledge of health and safety regulations.
• Valid driver’s license.

Key Competencies

• Leadership & Team Development
• Operational Efficiency
• Customer Focus
• Data-Driven Decision Making
• Adaptability & Resilience

Shift

• Working days: Sunday, Monday, Tuesday, Thursday and Friday
• Hours: 16:00 - 01:00
• Break: 1 hour

Compensation, Perks & Benefits

• 33 days annual leave which includes your bank holiday entitlement, plus an extra day of holiday for your birthday!
• Up to 6% matched company pension.
• Life Assurance with Legal & General + EAP
• Access to thanksBen, for a range of core and flexible benefits
• 40% discount off Modern Milkman products
• Enhanced parental leave and pay
• Employee Assistance Line and mental health support through thanksBen
• Cycle to work scheme and Octopus EV salary sacrifice
• £300 payment towards work related equipment
• £300 L&D budget per annum
• £300 wellbeing budget per annum