Depot Administrator

Halfords Careers; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an experienced Administrator or Coordinator to assist in delivering exceptional customer service. Responsibilities include generating invoices, supporting the management team, and ensuring customer satisfaction. Ideal candidates will possess strong customer service skills, attention to detail, and a familiarity with IT systems. This full-time position offers an inclusive workplace with great benefits, including discounts and a pension scheme.

Benefits

Up to 50% off garage bills

Discounts on various services and products

Opportunity to buy a bike at trade price

Financial planning support

20% discount on shares

Health cash plan

Pension scheme and life assurance

Qualifications

• Proven experience in a customer-facing role showcasing strong customer service skills.
• Ability to work towards set goals and targets effectively.
• Comfort with IT and computer-based ordering systems is necessary.
• Attention to detail and strong numeracy skills are essential.

Responsibilities

• Generate accurate invoices from completed Job Sheets.
• Welcome walk-in customers and ensure a friendly service.
• Check Job Sheets for accuracy and completion.
• Support team in achieving sales profit and service targets.
• Log and assign customer call-outs using tablets.
• Order consumables according to policies.
• Provide prompt and professional phone customer service.

Skills

Customer service skills

Goal-oriented

Experience with IT systems

Attention to detail

Willingness to learn

Job description

Overview

Are you an experienced Administrator or Coordinator looking to advance your career? If so then look no further – apply today to the UK’s largest automotive service maintenance and repair business. We offer great career opportunities, benefits and an uncapped bonus scheme!

Responsibilities

• Generate accurate invoices from completed Job Sheets following customer Service Level Agreements.
• Welcome walk‑in customers and provide helpful friendly service every time.
• Check Job Sheets for accuracy and completion, chasing up any missing information.
• Support the Site Manager and wider team in achieving sales profit and service targets.
• Log and assign customer call‑outs to technicians using their tablets.
• Order consumables in line with policies and health & safety standards.
• Answer telephone calls promptly and professionally delivering a high level of customer service.

Benefits

• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products.
• Discounts on groceries, shopping insurance, days out, restaurants and more.
• Opportunity to buy a trade‑price bike & enrol in the Cycle to Work scheme.
• Financial planning support via Wagestream – access up to 30% of your salary in advance.
• Join the Share‑save scheme – 20% discount on shares.
• Health Cash Plan – access wellbeing services and claim back healthcare costs.
• Pension scheme & life assurance.

Skills & Experience

• Great customer service skills with experience in a customer‑facing role.
• Comfortable working towards set goals and targets.
• Experience working with IT systems and computer‑based ordering systems.
• Strong attention to detail and numeracy skills.
• Open to learning and taking on new training or initiatives.

Equal Opportunity Employer

Halfords is committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our one Halfords Family.

Employment Type: Full‑time

Vacancy: 1