Deployment Lead

Taktile; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Top-of-market equity and cash compensation

Self-development budget

Work on meaningful problems

Inspiring office spaces

Job summary

Taktile is seeking a Deployment Lead in Greater London to ensure enterprise customers implement AI-driven decisions successfully. This role involves acting as the main contact for customers post-sale, coordinating with various teams to deliver significant projects.

The ideal candidate will have 4–6 years of consulting or customer-facing experience in a tech environment, excellent communication skills, and a willingness to travel. You will help shape product strategies while working closely with clients and cross-functional teams.

Qualifications

• 4–6 years of experience in tech consulting or tech implementation roles.
• Experience in high-growth startups or B2B SaaS environments.
• Ability to communicate technical challenges to both engineers and customers.

Responsibilities

• Act as the primary point of contact for enterprise customers post-sale.
• Coordinate cross-functional teams to deliver projects on time.
• Translate complex business problems into workflows and product configurations.

Skills

Communication Skills

Project Management

Technical Knowledge

Customer Facing Experience

Analytical Skills

Tools

Python

SQL

APIs

Job description

Taktile is transforming how financial institutions leverage AI for critical decisions. As we scale our enterprise customer base, we're looking for a Deployment Lead to serve as the strategic partner who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.

About You

• Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform.
• Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization.
• Entrepreneurial – You’re hands‑on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions.
• Team Player – You enjoy working cross‑functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success.
• Experienced – You have 4–6 years of experience in tech consulting, tech implementation or customer‑facing roles at high‑growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations.
• Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast‑changing environments.
• Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI.
• Mobile – Willingness to travel up to 40% of the time.

What You’ll Do

• You will act as the strategic partner and primary point of contact for enterprise customers post‑sale and coordinate cross‑functional teams (Product, Engineering, Solutions, Data) to deliver high‑impact projects on time.
• You translate complex business problems into workflows and product configurations and become a subject‑matter expert in the Taktile platform and the business value it can unlock for our customers.
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive‑level stakeholders as well as Taktile’s core users within customer teams.
• Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams.

Ideal, But Not Required

• You have experience in implementing AI at scale in enterprise context.
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• You demonstrate strong analytical skills and have a hands‑on mentality.
• You have knowledge of APIs and know the basics of Python and SQL.

Our Offer

• Work on hard, meaningful problems with real‑world impact.
• Receive top‑of‑market equity and cash compensation.
• Get access to a self‑development budget that you can use to e.g. attend conferences, buy books or take classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi‑yearly company‑wide meetings around the world.
• Shape how enterprise SaaS is delivered at scale.
• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Use the equipment of your choice including a meaningful home office set‑up.

About Us

Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision‑making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world’s leading platform for automated decision‑making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast‑growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath — we’re building a world‑class organization across all functions and levels to power the next generation of AI‑driven decision‑making in financial services.