Departmental Manager

Boots UK; Nottingham; On-site; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme including buy

additional holiday

discounted gym membership

life assurance

Access to TELUS Health counselling

Job summary

Boots UK is recruiting a Departmental Manager in Nottingham (Beeston) to lead a large operational team across two shifts. You will focus on customer service excellence while driving efficiency and continuous improvement through smarter workflows and automation.

You will manage up to 1,000 colleagues (including agency staff), deliver performance reviews, control budgets, and collaborate with other managers to optimise warehouse operations, stock availability and service levels.

Qualifications

• Experience managing and motivating a large operational team.
• Knowledge of Supply Chain and warehouse processes.
• Strong communication skills at all levels.
• Ability to interpret high-level data and drive improvements.

Responsibilities

• Lead a large team daily, ensuring customer service is central.
• Drive operational efficiency and waste reduction through automation.
• Oversee up to 1,000 colleagues across two shifts.
• Manage performance, absence and budgets across Boots and agency staff.
• Implement short and medium operational plans and safety/shrink agendas.

Skills

People leadership

Supply chain knowledge

Data analysis

Communication

Budget management

Automation

MS Office

Tools

Power BI

Job description

Permanent, Monday – Friday, Ad Hoc Weekend Work

Hours:12pm-8pm OR 2pm-10pm

Nottingham, Beeston

What You'll Be Doing

As our Departmental Manager, you'll lead a large team daily and you'll ensure that customer service is at the forefront of your mind.

Additionally, you'll deliver levels of operational efficiency across all your areas of remit. You will guide smarter, more efficient ways of working through automation, reducing waste activity and developing broad teams and creating a “can do” culture in our organisation.

You will lead a large team of colleagues, with up to 10 direct reports who are working across 2 shifts.

Manage both Boots and agency colleague performance, absence and accuracy. You will also require yourself to own and lead multiple projects as part of your role, always maintaining a mindset on continuous improvement.

Key Responsibilities

• You will service 1,900 stores
• Manage up to 1,000 colleagues out of peak across both agency and core Boots teams, with headcount increasing during peak
• Experience providing meaningful CI programmes is necessary.
• To lead a team who are focused on maximising shelf availability and delivering the highest service level possible to stores and accurate receiving, picking and despatching of stock
• Manage performance of staff and achieve the throughputs in their functional area
• To control and manage budgets
• To ensure team members receive performance reviews
• To make short-term tactical decisions in the operation to overcome anything that may affect on service to stores or availability of products
• To link up with other Department Managers during the working day to ensure management of the warehouse
• To maintain a handover from the off going shift, the preparation and delivery of pre shift briefings and the coordination of activity and maintenance of a positive working relationship with the wider management team
• To implement short and medium operational plans within the warehouse
• To lead the Health and Safety and Shrink agenda with own team and operating area
• To ensure that a positive culture is created through recognition and support also responsible for ensuring that the partnership process is supported and visible to the team

What You'll Need To Have (our Must-haves)

• Resilient, Confident and determined , Analytical
• Inspirational, adaptable and open to change
• Willing to embrace the ambiguity of a continually changing environment
• People leader with high standards
• Experience managing and motivating a large operational team including planning and organising, exposure to controlling costs and managing a budget.
• Experience working and knowledge of Supply Chain, warehouse processes and flows.
• Effective working & strong communication skills that are effective at all levels.
• Support Team Leaders in developing themselves & their teams and managing performance issues that are fundamental to a successful operation.
• The ability to interpret high-level data, forward thinking, promote & motivate teams to achieve results and help to create a culture that they are proud to work in.

It would be great if you also have

• Good level of automation experience would be ideal
• Proficient in MS office applications / Power BI
• Create teams and succession for the future.

Where your brilliance can take you

You can understand the wider supply chain and your role in it, We encourage career progression within this department and the wider business

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.

A Bit About Us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What's Next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots