Department Supervisor

Halfords; Glasgow; On-site; GBP 14,059 - 26,575; Full time

Benefits offered by this job

Store discount

Employee discount

Cycle to Work

Life Assurance

Uniform

Wagestream

Job summary

Halfords in Glasgow is seeking a hands-on team leader to supervise a department, coach colleagues and drive exceptional customer service on the shop floor.

You will support store management to deliver outstanding service, uphold security protocols, and take on key holder duties while pursuing a clear path toward management inside our Retail division.

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service ideally in a retail sales or a services business environment.
• Experience of delivering on the job training / coaching to others.
• Experience of working to tight deadlines.
• A track record of achieving exceptional results against sales targets.
• Ideally, some technical knowledge and skills in motoring or cycling, but training is provided – commitment to development is essential!

Responsibilities

• Oversee day to day running of a department and coach colleagues to deliver market leading standards.
• Support the store management team to enable the best service delivery to customers.
• Fulfil key holder responsibilities and follow security and stock loss procedures.
• Participate in training initiatives to develop your career path within Retail or the Group.

Skills

Team leadership

Customer service

Coaching

Deadline driven

Motoring knowledge

Job description

€15.79 per hour

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.

A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.

You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.

Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To Be Successful In This Role You'll Need

• Experience of supervising or leading a small team
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.