Department Manager - Main Outpatients

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in Harrogate seeks a manager for the Outpatients Departments. You will oversee daily operations, ensuring high standards of patient care and compliance with health regulations. The ideal candidate has experience in nursing leadership, strong management skills, and a commitment to patient wellbeing. This role offers a supportive work environment with various employee benefits.

Benefits

Employee Assistance Programme

Counseling service

Team of the Month Awards

Qualifications

• Experience in managing nursing care in a hospital environment.
• Knowledge of Health & Safety regulations and Infection Control policies.
• Ability to audit patient experience and implement improvements.

Responsibilities

• Manage day to day operations of the Outpatients Departments.
• Ensure high standards of patient care in a safe environment.
• Line manage outpatient staff and address HR issues.

Job description

Overview

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

Responsibilities

• Take responsibility for all aspects of the day to day management and nursing care provided by the Outpatients Departments.
• Setting standards of care in conjunction with other disciplines, co-ordinate services so that total patient care needs are identified; ensuring individual patient care is given. This involves regular reviewing and updating of patient information, working protocols and pathways.
• This post will provide managerial advice and support to staff and patients.
• The successful candidate will maintain a safe working environment, being aware of the necessity to comply with Health & Safety regulations, maintenance and provision of equipment bearing in mind Infection Control policies, decontamination processes and COSHH requirements.
• The successful candidate will be accountable for and manage budgets and ensure cost effectiveness.
• The post holder will ensure that services are designed and delivered to the highest standard, and are re-designed to meet the needs of patient pathways and performance targets.
• The post holder will audit and measure patient experience within the area and create and implement actions accordingly.
• The post holder will be pivotal in ensuring all staff comply with the Trust’s protocols and policies and ensuring local standards are kept up to date and reviewed.
• Will develop further services as required and assist with the delivery of activity.
• The post holder must adhere at all times to the NMC Code and support staff through the Revalidation process.

Clinical

• Responsibility for ensuring patients receive high standards of care in a safe environment.
• Evaluating and developing clinical care and acting upon the outcomes of evaluation.
• Ensuring that equipment is safe for use and report any failures in accordance with agreed department protocols.
• Keep up to date with clinical developments and standards.
• Ensure risk register is kept up to date and risks are escalated through appropriate Directorates.
• To reflect as a Registered Nurse, act within the NMC Code and revalidate as per NMC guidelines.
• Ensure staff are trained on Tracking and Traceability and understand guidelines and standards relating to decontamination of equipment and that these standards are implemented.
• To have detailed knowledge of specialist equipment and information on the procedures undertaken within the clinics.

Supervision / Management / Leadership

• Line Manage the group of staff that work in these areas, specifically dealing with HR issues and attendance issues.
• Facilitate the appraisal programme and ensure staff training requirements are identified and met.
• Act as a support/mentor for other staff and provide leadership within the department.
• Evaluate current services and develop action plans for improving or changing services as required.
• Support the Junior Sisters in managing the wider outpatient team.
• Act up in absence of the Matron.
• Be a role model and support change and innovation.
• Have budgetary responsibility and accountability for these areas.

Benefits and Notes

• We Offer Colleagues
• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

How to Apply / Contact

For further details / informal visits contact: Name: Stephen Williams | Job title: Outpatients Matron | Email: [e-mail]

Please get in touch if you would like to arrange a visit or have any questions.