Department Manager – Growth, People & Customer Experience

H&M; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in London seeks a Department Manager to oversee store operations. Responsibilities include leading a team, analyzing sales performance, and ensuring compliance with safety standards. Ideal candidates will have management experience and a strong customer-first mindset. The role offers full-time hours and various employee benefits, including a discount on multiple fashion brands.

Benefits

Staff discount card

Incentive Program

Extensive development opportunities

Qualifications

• Experience in managing teams in retail or customer service environment is essential.
• A strong understanding of sales and profit metrics.
• Ability to provide constructive feedback and team development.

Responsibilities

• Lead the department with a vision focused on customer and employee experience.
• Evaluate team performance and support their development.
• Analyze department performance against KPI's.
• Ensure compliance with health & safety and legal standards.

Skills

Management experience in a customer-facing environment

Leadership and team management

Customer-first mindset

Profitability passion

Job description

A leading fashion retailer in London seeks a Department Manager to oversee store operations. Responsibilities include leading a team, analyzing sales performance, and ensuring compliance with safety standards. Ideal candidates will have management experience and a strong customer-first mindset. The role offers full-time hours and various employee benefits, including a discount on multiple fashion brands.