Department Manager

Naylor's Equestrian Llp; Warrington; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount

Gym Membership

Personal development opportunities

Apprenticeships

Job summary

GO Outdoors in Warrington is seeking a proactive Department Manager to drive your department’s performance and help the store hit sales targets. You will lead from the front, motivate your team, and partner with the Store Manager to deliver excellence on the shop floor.

You’ll interpret KPI data to inform decisions, coach colleagues, and ensure high standards of presentation, customer service, and operations across shifts. This role requires confident leadership and a passion for outdoor retail.

Qualifications

• Proven leadership skills with ability to guide and motivate staff.
• Strong ability to interpret KPI and sales data to support commercial decisions.
• Experience in retail management or supervisory roles.
• Excellent communication and interpersonal skills for professional customer interactions.
• Track record of driving sales performance in a retail environment.

Responsibilities

• Support the Store Manager with daily store operations to achieve sales targets and KPIs.
• Lead and guide colleagues on the shop floor, allocate tasks, support service delivery, and maintain GO Outdoors standards.
• Take ownership of the department to maintain strong commercial presentation and alignment with store priorities.
• Assist with coaching and development, providing real-time feedback to staff.
• Maintain high presentation and operational standards including pricing accuracy, displays, and safe environment.
• Carry out core duties such as cash handling, till checks, stock audits, and opening/closing routines.

Skills

Leadership

KPI analysis

Retail experience

Communication

Team development

Job description

Role Overview

As a Department Manager at GO Outdoors, you are a key driver of your department’s success and contribute to the overall performance of the store. You lead from the front — motivating your team, driving performance alongside the Store Manager, and ensuring every shift delivers strong results. You help inspire your colleagues to excel, uphold high standards, and move the store toward ambitious sales targets and operational excellence. This role is all about confident leadership, strong commercial awareness, and the ability to elevate your team so the store achieves success together.

Key Responsibilities

• Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining GO Outdoors standards throughout the day.
• Take ownership of your department, ensuring it is commercially strong, well presented, and aligned to store priorities.
• Assist with coaching and development, offering real-time feedback and reinforcing expectations set by the Store Manager.
• Maintain GO Outdoors’ high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
• Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines — escalating issues appropriately.

Skills & Experience Required

• Previous experience in a retail management or supervisory role, such as Department Manager, Assistant Store Manager or Supervisor, demonstrating readiness to support leadership.
• Strong leadership skills with the ability to guide, develop, and motivate staff while reinforcing store priorities.
• Confidence in interpreting KPI and sales data to support commercial decision-making and shift focus.
• Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
• Proven success driving sales performance and contributing to KPI achievement in a retail environment.

Desirable Attributes

• Passion for retail and the outdoors, with an enthusiasm for representing the GO Outdoors brand.
• Professional, proactive leader with a solutions-driven mindset.
• Hands-on and committed to leading by example in all areas of the store.
• Resilient, adaptable, and able to remain composed under pressure.
• Customer-focused, with a strong commitment to delivering a great in‑store experience.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.

As part of our successful and continually evolving company, you’ll be encouraged to embrace our core values: putting people first, staying connected to our customers, and delivering operational excellence. We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications