Department Clerk / Administration Assistant

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust; Wigan; On-site; GBP 20,000 - 27,000; Full time

Job summary

A UK-based healthcare provider seeks a Ward Clerk / Administration Assistant to provide clerical support to the midwifery team. The role involves effective communication, record maintenance, and liaising with patients and multidisciplinary teams. Applicants should demonstrate general education and possess good organizational skills. This full-time role demands flexibility and the ability to work independently. A supportive, diverse environment awaits, welcoming applications from all sections of society.

Qualifications

• Can demonstrate good evidence of general education.
• Ability to work as a member of a team or independently.
• Good knowledge of clerical skills required.

Responsibilities

• Provides effective verbal, written and electronic communications.
• Acts as first point of contact for the midwifery team.
• Liaises with patients, relatives and visitors.

Skills

Good communication and organisational skills

Knowledge of spreadsheets for data collection

Education

General education

NVQ Level 2 or above

Tools

Keyboard Skills

IT Skills

Job description

Choose Well - Choose WWL

Job overview

The Ward Clerk / Administration Assistant is responsible for participating as part of the Midwifery Team providing general clerical assistance as determined by the Ward / Departmental Manager. We are recruiting to a 37.5 hour per week post, working Monday - Friday.

Main duties of the job

• Effective verbal, written & electronic communications. receiving and passing on clear messages to the midwifery team and seeking assistance when required.

Act as first point of contact for the midwifery team, dealing appropriately with all communications and tasks allocated, including sensitive issues, maintaining confidentiality at all times.

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

• Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed.
• Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
• Liaises with patients, relatives and visitors providing directions and information as required. Also obtaining the appropriate support when needed from the Multidisciplinary Team.
• Maintain and photocopy records, prepare forms and make appointments as requested, this may include organising transport arrangements, ensuring that the information given is accurate and up to date.
• Prepares and checks patient’s records completing the relevant documentation as instructed, filing reports and storing in correct place.
• Liaises with the Multidisciplinary Team assisting in chasing up procedures.
• Requesting and obtaining investigation reports informing staff of the results.
• Receives and processes mail and specimens, delivering to the correct place and carrying out errands between Departments.
• Maintain stationary stock levels needed – this includes ordering, receiving and checking deliveries are accurate and reporting discrepancies.
• Deal with enquiries and direct appropriately to the most appropriate person / location.
• Establish and maintain an effective filing system.
• Maintain spreadsheets for accurate data collection.
• Monitor and action mailboxes as appropriate.

Person specification

Qualifications

Essential criteria

• Can demonstrate good evidence of general education.

Desirable criteria

• Keyboard & IT Skills.
• NVQ Level 2 or above.

Experience

Essential criteria

• Ability to work as a member of a team or independently.

Desirable criteria

• Previous clerical experience.
• Previous experience with Maternity systems / HIS / CRIS.

skills

Essential criteria

• Good communication and organisational skills.
• Knowledge of spreadsheets for data collection.

Desirable criteria

• Previous experience in dealing with the public.

Knowledge

Essential criteria

• Good knowledge of clerical skills required.

Desirable criteria

• Experience of working within the NHS.

additional

Essential criteria

• Flexible, hard working.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.