Dental Triage Nurse

Local Care Direct; Huddersfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused healthcare organization in Huddersfield is looking for Part-Time Dental Triage Nurses to respond to urgent dental patient calls. The role involves providing clinical assessments and advice over the phone, adhering to NHS protocols. Offering competitive hourly rates and numerous benefits, this position is ideal for those passionate about patient care and who want to work in a supportive environment.

Benefits

Employee Assistance Programme

Comprehensive Staff Training programme

NHS Pensions

NHS Discounts (Blue light card)

Qualifications

• Experience in clinical assessment and providing advice over the phone.
• Ability to prioritize patient needs.
• Understanding of NHS protocols and procedures.

Responsibilities

• Respond to dental patient calls transferred from NHS 111.
• Provide evidence-based clinical assessment and advice.
• Identify and prioritize bookings for urgent dental care appointments.

Skills

Clinical assessment

Telephone communication

Prioritization skills

Job description

Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

Responsibilities

Dental Triage Nurses are based in the contact centre and are required to respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols / procedures and key performance indicators for the service. They will provide evidence based clinical assessment, prioritisation and advice over the telephone working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module. They will identify those patients appropriate to be booked into urgent dental care appointments and prioritise need, taking into account patient circumstances / preferences as appropriate. They will ensure that patients who are not appropriate to be booked into an urgent dental care appointment are provided with relevant information regarding self-care and/or finding a regular dentist.

We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

We have various Part-Time vacancies for Dental Triage Nurses working in our Contact Centres responding to dental patients by providing clinical assessment & advice over the phone. The Dental Service provides a 24 / 7 service to patients aged over 5 experiencing urgent dental issues providing advice & support over the phone.

Hourly Rate: £15.22 per hour in hours & £16.22 per hour out of hours. (In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday), Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners.

Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

Benefits

• Employee Assistance Programme
• Comprehensive Staff Training programme
• Modern working environment with a positive atmosphere
• NHS Pensions
• NHS Discounts (Blue light card)
• Various hours available in a 24 / 7 environment
• Support available 24 / 7
• Health & Wellbeing group to support staff
• Supportive and Friendly teams
• Annual Awards focused on raising money to support a local charity