Dental Receptionist/Administrator

Optima Recruitment; East Horsley; On-site; GBP 26,000 - 32,000; Full time

Job summary

A healthcare recruitment agency is seeking a motivated Receptionist/Administrator for a dental practice in East Horsley. The ideal candidate will have experience in dental practice administration and be proficient in Software of Excellence. Key tasks include greeting patients, managing appointments, and ensuring compliance with regulations. Benefits include competitive salary, holiday, and a supportive environment.

Benefits

20 days holiday + bank holidays

Pension

Parking

Supportive working environment

Qualifications

• 1-3 years of experience in dental practice administration or front-of-house roles preferred.
• Proficiency in Software of Excellence is essential.
• Knowledge of CQC standards is advantageous.

Responsibilities

• Greet and assist patients warmly and professionally.
• Help manage appointments and carry out administrative tasks.
• Process payments and support patient account management.
• Ensure compliance with GDPR and GDC regulations.

Skills

Experience in dental practice administration

Proficiency in Software of Excellence

Good communication skills

Interpersonal skills

Job description

Are you organised, welcoming, and looking to grow your career in dental practice administration?

We're seeking a motivated and confident Receptionist/Administrator to be the warm face of our client's practice and support their team in delivering exceptional admin and IT support.

If you enjoy working in a busy, supportive environment and have a keen eye for detail, this could be the perfect opportunity for you!

Job Highlights

• £26,000 - £32,000 salary (DOE)
• Based in East Horsley
• Monday, Tuesday, Thursday, Friday - 8:45am - 5:15pm
• Wednesday - 8:45am - 7:45pm

Benefits

• 20 days holiday + bank holidays
• Pension
• Parking
• Supportive working environment

Job Description

• Greet and assist patients warmly, confidently, and professionally.
• Help coordinate and manage appointments and recall systems using Software of Excellence (SOE).
• Carry out general administrative tasks to support the smooth running of the practice.
• Respond promptly and politely to patient enquiries by phone, email, and in person.
• Process payments and assist with daily takings and patient account management.
• Maintain a clean, calm, and welcoming reception and waiting area.
• Support the clinical team by helping to keep the daily schedule running efficiently.
• Assist with maintaining compliance records and documentation related to CQC standards.
• Help manage staff rotas, monitor absences, and update training records under supervision.
• Support stock management and liaise with suppliers as needed.
• Help track and report on key performance indicators (KPIs) to support practice performance reviews.
• Follow GDPR and GDC regulations in all administrative tasks.

Person Specification

• Some experience in dental practice administration or front-of-house roles preferred, 1-3 years is ideal.
• Proficiency in Software of Excellence (SOE) is essential.
• Awareness/knowledge of CQC standards.
• Comfortable working as part of a team, supporting senior staff and reporting to management.
• Organised, proactive, and eager to learn with a positive and professional attitude.
• Good communication and interpersonal skills with a friendly approach to patients and colleagues.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.