Dental Receptionist

Cardiff and Vale University Health Board; Kingston upon Thames; On-site; GBP 11,000 - 17,000; Part time

Job summary

King's College Hospital NHS Foundation Trust seeks a friendly Dental Receptionist to support Kingston, Richmond and Wandsworth clinics. The role is part-time, 14 hours per week, with cross-site travel and strong administrative duties.

You will welcome patients, manage appointments, handle enquiries, and assist clinical teams. Flexibility to travel between sites is essential; prior reception experience is advantageous.

Qualifications

• Previous reception or administrative experience.
• Excellent communication and customer service skills.
• Good IT and organisational skills.
• Ability to work independently and as part of a team.
• Flexible approach to working across multiple sites; GCSEs English/Maths at Grade C/4 or above.

Responsibilities

• Greeting and assisting patients professionally and courteously.
• Managing clinic appointments and patient records.
• Answering telephone and email enquiries.
• Supporting clinicians and administrative teams.
• Providing reception cover across Kingston, Richmond and Wandsworth sites.
• Cross-covering colleagues during leave or service pressures.

Skills

Reception experience

Customer service

IT skills

Multi-site travel

GCSE English/Maths

Education

GCSEs English & Maths

NVQ Level 3 / BTEC / A-levels

Tools

Microsoft Office

Job description

We are looking for a friendly and organised Dental Receptionist to join our team on a part-time basis (14 hours per week) supporting services across Kingston, Richmond and Wandsworth. The role is patient-facing and involves welcoming patients, managing appointments, handling enquiries, and providing administrative support to ensure the smooth running of clinics. The successful candidate will also be required to provide cross-cover for colleagues across sites when needed, so flexibility and the ability to travel between locations are essential. Hours: 14 hours per week (approximately 0.37 WTE),

• Greeting and assisting patients professionally and courteously
• Managing clinic appointments and patient records
• Answering telephone and email enquiries
• Supporting clinicians and administrative teams
• Providing reception cover across Kingston, Richmond and Wandsworth sites
• Cross-covering colleagues during leave or service pressures, General

The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King’s College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At Kings we are a kind, respectful team: - Kind. We show compassion and understanding and bring a positive attitude to our work - Respectful. We promote equality, are inclusive and honest, speaking up when needed - Team. We support each other, communicate openly, and are reassuringly professional. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed

• Previous reception or administrative experience
• Excellent communication and customer service skills
• Good IT and organisational skills
• Ability to work independently and as part of a team
• Flexible approach to working across multiple sites, Good standard of general education (minimum GCSEs or equivalent, including English and Mathematics at Grade C/4 or above)
• NVQ Level 3 / BTEC / A-levels or equivalent experience in an administrative or office-based role, Experience working in an administrative or coordination role within a busy office, clinical, or educational environment
• Experience dealing with students, patients, or service users in a structured service environment
• Experience collecting, collating, and summarising feedback or survey data, Strong organisational skills with the ability to manage competing priorities and meet deadlines
• Excellent attention to detail and accuracy in data entry and documentation
• Strong communication skills, both written and verbal, with the ability to liaise effectively with clinical, academic, and administrative staff
• Ability to use initiative and problem-solve within agreed boundaries
• Competent in Microsoft Office applications, particularly Outlook, Word, and Excel
  The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.