Dental Receptionist

Primary Care Careers; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dental practice in Ipswich is looking for a dedicated dental receptionist to join their team. This role offers a full or part-time position ranging from 24 to 40 hours per week. Responsibilities include managing reception duties, providing excellent customer service, and ensuring smooth communication between the team and patients. Candidates should have prior dental experience or be a dental nurse willing to transition. A positive attitude and strong communication skills are essential. Join a friendly, hardworking team with opportunities for progression and a supportive work environment.

Benefits

Excellent salary

Social and team building events

Core CPD provided

GDC registration paid

Qualifications

• Experience in a dental setting is preferred.
• Ability to communicate effectively with patients and the team.
• Professional, punctual, and well-presented.

Responsibilities

• Manage reception duties and ensure smooth patient experience.
• Handle patient finance and cash management.
• Assist with diary management and appointment booking.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Tools

SOE Exact

Job description

Are you the person we are looking for to join our successful, expanding, town centre dental practice?

Lighthouse Dental practice in Ipswich, are looking for a dental receptionist who has previous dental experience. Whether you are a dental nurse looking to change direction or have previous experience working as a dental receptionist apply now to join our friendly, highly motivated, and hardworking team.

We are offering this position on a full or part-time position from 24 to 40 hours per week, which will include one Saturday morning in 6. (8.45-13.15 additional to contracted hours).

The practice is open Monday Friday 08.15-17.30 and Saturday 7.45 - 2pm.

Main duties of the job

• Ensure the patient has the best experience they can have from the moment they first contact the practice to when they check out
• Ensure you have an excellent communication pathway in place between yourself, the team and the patients
• Take control of the reception duties and complete reports as necessary
• Diary management, zoning and appointment booking following practice policy
• Always answer incoming calls in a professional manner and ensure that any messages/enquiries are noted and passed to the relevant person for follow up
• Make telephone calls as requested by clinicians and in response to patient enquiries
• Manage incoming/ outgoing enquires in a timely manner and always meet deadlines
• Ensure that any communications are noted effectively so an audit trail of any form of communication can be referred to at any time
• Patient finance, applications and cash handling and end of day cashing up
• Help patients sign up to the dental plan

About us

We offer:

• Excellent salary
• Social and team building events throughout the year
• Progression and development
• Modern surgeries and dental software system
• Offsite parking provided on a rota basis
• Fabulous work culture and team ethos
• Core CPD provided paid for
• GDC registration paid for
• Indemnity insurance provided
• An additional days holiday on your birthday (or next nearest working day if on a weekend!)

Experience

• A willingness to be involved with a professional team and a can-do attitude is essential.
• The ability to work in a calm manner in a fast paced environment.
• Have an affable personality and fantastic customer service skills
• Have a good knowledge of the dental industry
• Be able to communicate effectively face to face with patients, on the telephone and within the team
• Have a positive work ethic, able to maintain a high standard of work production
• Be happy to interact with the team and offer suggestions for improvement for processes
• Able to use initiative and work well under pressure
• Ideally have experience with the dental software SOE Exact
• Be willing to learn the practices systems and maintain their effectiveness
• Be professional at all times, punctual, flexible, reliable and very well presented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.