Dental Receptionist

Artis Dental & Implant Studio; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dental practice in Glasgow is seeking a Receptionist to provide a professional reception service and ensure excellent patient care. Key responsibilities include managing appointments, maintaining patient records, and creating a welcoming environment for patients. The ideal candidate will have proven experience in a customer-focused reception environment and a commitment to high standards of patient care. This role offers competitive pay, career progression opportunities, and a variety of employee benefits.

Benefits

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Company paid GDC fee

Professional Development

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

‘You Days’ for moving house or getting married

Birthday day off

Service holidays

Optical care

Discounted dental treatments

Qualifications

• Relevant experience in a general practice environment is desirable.
• Proven customer/patient focused reception experience required.
• Willing to demonstrate high levels of patient care.
• Ability to work on own initiative and as part of a team.
• Enthusiastic and eager to learn new skills.

Responsibilities

• Provide professional reception service and ensure excellent patient care.
• Create a welcoming environment for patients.
• Maximise internal system usage for accurate patient records.
• Answer phone calls and schedule appointments.
• Maintain reception cleanliness standards.
• Manage appointment bookings for clinicians.

Skills

Customer service

Communication skills

Software of Excellence

Teamwork

Job description

Your Role

You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.

Other duties include –

• Creating a welcoming environment for patients that sets them at ease from the outset
• Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
• Answering the telephone, making appointments and collecting patient charges
• Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
• Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs

About You

• Relevant experience gained in a general practice environment is desirable
• Proven track record in a customer / patient focused reception environment is required
• Willing to demonstrate the highest levels of patient care
• The ability to work on own initiative as well as part of a team
• Enthusiastic, with an appetite to learn and develop new skills

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale
• Career progression opportunities within the group
• Recommend a friend bonus
• Company paid GDC fee
• Professional Development – access to online training and educational assistance
• Wellbeing initiatives
• Cycle to work scheme
• Employee Assistance Programme
• Enhanced family friendly policies
• ‘You Days’ - a day off for moving house or getting married
• Birthday day off
• Service holidays
• Optical care
• Discounted dental treatments

Artis Dental & Implant Studio –