Democratic and Legal Services Support Assistant

We Manage Jobs(WMJobs); Shrewsbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Shrewsbury is seeking a Business Support Officer for a 6-month fixed-term contract. You will be responsible for providing administrative support, handling communications, and ensuring high levels of customer service. Ideal candidates will have experience in office administration and the ability to manage tasks efficiently. This role includes competitive benefits like a flexible working model and generous leave package.

Benefits

Competitive salary

Generous leave package

Local Government Pension Scheme

Hybrid working model

Free parking

Confidential wellbeing support

Qualifications

• Experience in general office administration tasks.
• Ability to manage diary and telephony effectively.
• Must possess strong customer service skills.

Responsibilities

• Provide administrative support to various teams.
• Handle incoming calls and process information effectively.
• Assist the Services Delivery Manager as required.

Skills

General office administration

Customer service

Diary management

Job description

This is a 6 month fixed term contract.

Telford & Wrekin has a history of ambition and innovation. Home to the historic World Heritage site of Ironbridge, the birth place of the industrial revolution and, today, one of the fastest growing boroughs outside of London with an unmatched reputation for attracting inward investment and growth. Two thirds of the borough are rural and offer unrivalled access to green space whilst Telford town centre is a regional destination offering burgeoning nightlife and a retail offer second to none.

Telford & Wrekin Council is equally ambitious, being one of the first authorities to move to become a “commercial Council” to secure income to protect investment in our frontline services. This investment has seen both our children and adult safeguarding services ranked as “outstanding” by OFSTED and the CQC respectively. We are an authority that works hard with, and for, our local community to get things done and make Telford a great place to live.

We’re the MJ Authority of the Year for 2022 and were the APSE Council of the Year in 2021.

The Lexcel‑accredited Legal Team provides legal advice, assistance and support to Council officers, elected members and external clients at all levels. We are looking for a Business Support Officer to join our friendly team.

Reporting to the Business Manager – Registrars, Public Protection, Legal & Democracy, the post holder will provide administrative and clerical support to all teams within the service area. Tasks include:

• General office administration tasks (i.e. word processing, telephony, diary management, filing (at various Council sites), court bundle preparation) including the collection and processing of information for Officers within the Service Area (this may include tasks off‑site where travel is required).
• Receiving telephone calls from external organisations and members of the public and logging and processing information, ensuring that the calls are dealt with effectively and customer service levels remain high at all times.
• Tasks to support the Services Delivery Manager – Registrars, Public Protection, Legal & Democracy and the Team Leaders within the Service Area as and when required.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Please note: We do not hold a sponsorship licence for visas.

Attached documents

1141 D L Services Support Assistant.docx