Dementia Wellbeing Connector Ceredigion

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support organization in Wales seeks a dedicated individual to provide assistance to people living with dementia. The role involves managing a caseload, delivering personalized well-being support plans, and coordinating with health and social care services. Ideal candidates will have a strong understanding of dementia issues and effective communication skills. Employment offers generous benefits, including annual leave and health support services.

Benefits

31 days annual leave

Employer pension contribution

24/7 health assistance helpline

Virtual GP access

Employee discount scheme

Eyecare voucher scheme

Qualifications

• Ability to listen and communicate effectively.
• Knowledge of complex issues faced by people with dementia.
• Understanding of mental health and well-being issues.
• Broad understanding of health and social care issues.

Responsibilities

• Provide flexible support for people living with dementia.
• Manage a caseload and deliver wellbeing support plans.
• Liaise with partners for assessing referrals.
• Ensure accurate records are kept in line with GDPR.

Skills

Effective communication

Knowledge of dementia issues

Understanding of mental health

Awareness of legislation

Knowledge of health and social care

Policy adherence

Person-centred work style

Autonomous time management

Commitment to collaborative working

Job description

Role Overview

Role is 21-35 hours depending on the right candidate.

Key Responsibilities

• Providing flexible, coordinated wrap‑around support to enable efficient and effective navigation through health, social care and third‑sector services for people living with dementia (PLWD) from diagnosis through to end of life or admission into a care home.
• Maintaining and effectively managing a caseload, providing wellbeing support plans that enable PLWD to adapt to changes and deliver suitable support based on their evolving needs.
• Liaising with referring partners to receive, assess and process inbound referrals for the service.
• Ensuring accurate client records are kept and all relevant information is recorded in line with GDPR.
• Meeting contact SLAs: an initial contact within 48 working hours of referral receipt and face‑to‑face appointments arranged within 10 working days; wellbeing support plans supplied within 20 working days of the first appointment.
• Ensuring that every PLWD and their carers/family members receive clear, timely information, advice and guidance about available support.
• Working alongside individuals in a strengths‑based, person‑centred manner, enabling them to be in control and participate fully.
• Championing the needs and rights of the individual, respecting choices, and supporting communication of their views; promoting rights‑based approaches throughout the Dementia Service.
• Identifying additional ‘added value’ support opportunities via Age Cymru Dyfed’s other services (e.g., Information and Advice, Befriending Life Links, Digital Support, Practical Services) or external providers.
• Providing structured, ongoing support and follow‑up reviews or keeping‑in‑touch calls tailored to PLWD’s needs.
• Facilitating service users’ ability to communicate in their language of choice.
• Developing networks with relevant external professionals and partner organisations working in dementia, memory loss, and related health and social care fields.
• Raising community awareness to support West Wales becoming a dementia‑friendly region.

Essential Skills

• Ability to listen and communicate effectively, establishing rapport with people.
• Knowledge of the complex issues faced by people living with dementia and their carers in West Wales.
• Understanding of mental health and well‑being issues, including dementia and carer stress.
• Awareness of primary legislation in Wales that addresses these issues.
• Broad understanding of health and social care issues for people living with dementia and their supporters.
• Experience adhering to policies and procedures, including consent, GDPR, adult safeguarding, etc.
• Objective, person‑centred work style, effectively liaising with clients, carers, health and social care professionals, and other service providers.
• Capacity to work autonomously; manage time effectively and prioritise referrals targeted at those in greatest need.
• Commitment to collaborative working, co‑production, and ability to make home visits as required.

Desirable

• Knowledge of the welfare benefits framework and ability to undertake benefits checks and provide advice up to level 4 of the advice framework (training provided).
• Knowledge of the framework and organisation of service‑providing agencies relevant to older people living with dementia within Dyfed.
• Spoken and written Welsh to a minimum of level 3.
• Previous experience working with individuals living with dementia and/or their carers.

Benefits & Conditions

• 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually plus one additional long‑service day for the first 5 years.
• Employer contribution to the Government Nest Pension Scheme.
• Employment Assistance Programme providing a confidential 24/7 helpline for health and wellbeing support, including stress and anxiety, counselling, family issues, bereavement, financial wellbeing, childcare support, relationship advice, legal and medical information, tenancy and housing concerns, and alcohol and drug issues.
• 24‑hour access to a virtual GP service for employees and families.
• Access to discounts via the “Blue Light Card” scheme.
• Eyecare voucher scheme.