Demand and Capacity Manager, £48,459 - £54,696 (Pro-rata), Norfolk Constabulary OCC, Hybrid

Norfolk & Suffolk Constabularies; Wymondham; On-site; GBP 30,000 - 40,000; Part time

Job summary

A regional policing authority is seeking a part-time Demand & Capacity Manager to manage resource models and support policing innovations. The role involves project planning, data analysis, and advising on shift patterns. Candidates should possess strong interpersonal and communication skills, as well as a solid understanding of operational policing demands. This position is temporary for 12 months and is based in Wymondham, England.

Qualifications

• Experience with shift patterns and rosters in policing.
• Ability to manage project risks and mitigation strategies.
• Strong initiative and problem-solving capabilities.

Responsibilities

• Scope, design, and advise on shift patterns for policing models.
• Support implementation of resources for Local Policing review work.

Skills

Understanding of operational policing demands

Experience in operational resource management

Project planning skills

Data analysis and presentation

Interpersonal skills

Communication skills

Job description

An exciting opportunity has arisen for a new Demand & Capacity Manager post in the Norfolk Horizons team, Local Policing Delivery Unit. This is a newly created part-time temporary position for 12 months that will support Horizons with the Local Policing review work with a focus on advising around potential resourcing models.

The Norfolk Horizons Team scopes and delivers improvements and innovations to help Norfolk Constabulary meet the ever-changing demands of policing. The team is comprised of Project Managers, Analysts and other support roles who work closely with internal and external stakeholders to deliver change projects which seek to improve the efficiency and effectiveness of the organisation.

The post holder will scope, design, and offer advice in relation to potential shift patterns in support of the implementation of a new Norfolk Local Policing model.

Essential Criteria

• Understanding of the demands of operational policing, with experience of operational resource management, shift patterns and rosters.
• Demonstrate comprehensive understanding of working time legislation, Police Regulations and the Police Staff Council Handbook.
• Demonstrable experience in project planning, including the creation of detailed plans, timelines, critical paths, and milestone tracking to support successful delivery.
• Proven ability to identify, document, and manage project risks, including the implementation of mitigation strategies and appropriate escalation procedures.
• Ability to collect, analyse, interpret and present complex data and information and produce reports in a variety of formats to support decision making.
• Ability to work autonomously on own initiative, with minimum guidance to develop solutions to problems.
• Strong interpersonal skills with the ability to confidently converse with a range of different audiences, develop positive working relationships, and contribute ideas and innovative solutions to improve service delivery and maintain discretion.
• Excellent written and verbal communication skills, including the ability to present complex issues succinctly in writing and verbally, and communicate contentious and sensitive issues.

Desirable Criteria

• Knowledge of Duties Management Systems.
• Understanding of change management processes.
• A successful track record in workforce planning in a large, multi-disciplined operational organisation.