Delivery Supervisor - Nights

Booker; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Health & wellbeing support

Job summary

Booker is seeking a Nighttime Transport Supervisor to lead a busy delivery operation. You will manage a team of drivers and pickers, drive daily targets, and uphold customer satisfaction with strong telephone and service skills.

You will ensure policy compliance, communicate key management information, maintain a safe workplace, and support the delivery manager to keep vehicles roadworthy and tasks on track.

Qualifications

• Experience supervising a small to medium sized team in warehousing or transport.
• Strong customer-focused service skills and telephone etiquette.
• Management CPC would be advantageous to the role.

Responsibilities

• Ensure the Delivered Department complies with company policies and procedures.
• Communicate important management information to relevant team members.
• Supervise and maintain a safe working environment for colleagues and customers, reporting Health & Safety concerns.
• Promote brand image through product knowledge and excellent customer service while following guidelines.
• Support the delivery manager to ensure vehicles are roadworthy and compliant.
• Plan and coordinate tasks to be completed efficiently and on time.

Skills

Team supervision

Customer service

Telephone skills

Communication

Education

Management CPC (advantageous)

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

We have an exciting opportunity for a Nighttime Transport Supervisor to join our team.

You will be accountable for the efficient running of a busy delivery operation. The successful candidate will be responsible for leading a team of drivers and pickers, motivating them to achieve their daily targets. We are passionate about customer satisfaction. Excellent telephone and customer service skills will be required.

You will be responsible for

• Ensure the Delivered Department is compliant with Company policy and procedures, taking a consistent approach with all team members.
• Ensure important management information is communicated out to all relevant team members
• Supervise and maintain a safe working environment for all colleagues and customers, reporting any Health &Safety concerns to the Store Management team.
• Passionately promote and drive brand image through knowledge of product, excellent customer service and by ensuring that company guidelines are followed at all times.
• Support the delivery manager in ensuring all vehicles are roadworthy and legally compliant
• Supervise, plan and co-ordinate to ensure all tasks are completed in an effective and timely manner

You will need

• Experience of supervising a small to medium sized team, in either warehouse or transport
• Experience of working in a customer focused environment
• Management CPC would be advantageous