Delivery Station Supervisor - Glasgow

JD.com; Glasgow; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Job summary

JINGDONG Logistics is seeking a Delivery Station Supervisor to oversee daily operations for JD.COM INTERNATIONAL UK LTD, leading a team to ensure timely processing and dispatch of packages while upholding safety and quality standards.

You will guide inbound/outbound flows, optimize performance, and collaborate with internal teams to resolve issues, ensuring smooth operations within a fast-paced environment.

Qualifications

• Proven experience in a supervisory or leadership role within logistics/warehousing/delivery operations.
• Strong understanding of logistics processes including sorting, scanning and dispatching.
• Excellent leadership, team management, and staff development skills.
• Ability to analyze data, identify trends and implement data-driven improvements.
• Proficiency with warehouse management systems (WMS) and related software.
• Strong communication and interpersonal skills across diverse teams.
• Willingness to work flexible hours (evenings, weekends, holidays) as needed.
• Commitment to safety and quality with knowledge of health and safety regulations.
• Driver's license is preferred.
• Bachelor's degree in Logistics/SCM/Business or related field preferred.

Responsibilities

• Supervise and motivate delivery associates and warehouse staff, including training and scheduling.
• Manage daily inbound and outbound package flow with accurate sorting and loading.
• Monitor station performance against KPIs such as on-time delivery, handling efficiency, and safety.
• Enforce company policies, safety regulations, quality standards, and operational guidelines.
• Troubleshoot issues and implement corrective actions to minimize disruptions.
• Conduct regular inventory checks and maintain records of movement and equipment.
• Communicate with internal stakeholders and external partners to resolve issues.
• Prepare and present performance reports with improvement proposals.
• Maintain a clean, organized, and safe delivery station environment.

Skills

Leadership & team management

Data analysis

WMS proficiency

Communication

Operational optimization

Education

Bachelor's degree in Logistics, SCM, or Business Administration

Tools

WMS software

Job description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com

We are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Our Global Smart Supply Chain Network

Combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

Oversee daily operations of a delivery station, ensuring efficient and timely processing and dispatch of packages for JD.COM INTERNATIONAL UK LTD. This role involves leading a team to meet operational targets and maintain high standards of safety and quality.

Job Responsibilities

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.
• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.
• Monitor and optimize station performance against key metrics such as on-time delivery, package handling efficiency, and safety compliance.
• Implement and enforce company policies and procedures, including safety regulations, quality control standards, and operational guidelines.
• Troubleshoot operational issues and implement corrective actions to minimize disruptions and improve workflow.
• Conduct regular inventory checks and maintain accurate records of package movement and equipment.
• Communicate effectively with internal stakeholders (e.g., logistics, customer service) and external partners to resolve issues and ensure smooth operations.
• Prepare and present performance reports to management, identifying areas for improvement and proposing solutions.
• Maintain a clean, organized, and safe working environment within the delivery station.

Job Qualifications

• Proven experience in a supervisory or leadership role within a logistics, warehousing, or delivery operation.
• Strong understanding of logistics processes, including sorting, scanning, and dispatching.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Demonstrated ability to analyze data, identify trends, and make data-driven decisions to improve operational efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong communication and interpersonal skills, capable of interacting effectively with diverse teams and stakeholders.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.
• A commitment to safety and quality, with knowledge of health and safety regulations.
• Valid driver's license (preferred).
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we’re solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we’re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.