Delivery Station Liaison Agent

Amazon; Bracknell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading e-commerce company in Bracknell is looking for a Delivery Station Liaison Agent. This role involves engaging with customers to resolve delivery issues and ensuring customer queries are effectively addressed. Candidates should have experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. The position offers a full-time employment opportunity within a diverse and inclusive team.

Qualifications

• Relevant experience dealing with customer queries via phone and email.
• Experience in administrative support roles with collaboration.
• Problem-solving experience with customer or process issues.

Responsibilities

• Place outbound calls to customers.
• Investigate and resolve delivery issues.
• Keep daily, weekly, and monthly records of progress.

Skills

Customer service expertise

Problem-solving

Advanced proficiency in English

Time management

Communication skills

Job description

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazons Delivery Station Liaison Agents are in direct contact with our customers ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need your ability to quickly respond and put in place solutions will help keep this vital part of Amazons operations running smoothly.

Key job responsibilities

• Place outbound calls to customers
• Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
• Keep daily weekly and monthly records of progress with customer queries
• Follow Standard Operating Procedures and keep customer data secure
• Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life

You’ll be based at one of our last‑mile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered you’ll be in contact with our warehouse associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery you’ll be informing our delivery partners. Where you notice a delivery issue you’ll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazons logistics you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day using your in‑depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our Delivery Service Liaison or DSL team helps customers with last‑mile deliveries. Ultimately our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same‑day redelivery or investigating cases when drivers can’t find an address. We’re based in last‑mile delivery sites across the world allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers’ hands.

Qualifications

• Relevant experience of dealing with customer queries via phone and email
• Relevant experience in an administrative support role involving collaboration with internal or external teams
• Relevant experience of solving problems whether related to customer queries or internal process issues
• Advanced proficiency in English language
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above we’d love to hear from you.
• Experience in communicating with senior colleagues
• Professional experience in a fast‑paced environment

Key Skills

Presentation Skills, Time Management, Clinical Research, Communication skills, GCP, Infusion Experience, Managed Care, Hospice Care, Conflict Management, Clinical Trials, Research Experience, Home Care

Employment Type: Full‑Time

Department / Functional Area: Customer Service

Vacancy: 1

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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