Delivery Solutions Architect Manager

Databricks Inc.; City Of London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

A tech data and AI firm in the UK is seeking a Delivery Solutions Architect Manager to lead a team of Delivery Solution Architects, drive customer adoption, and shape post-sales delivery strategies. The ideal candidate will have over 7 years of experience in customer-facing roles and team leadership, with expertise in Databricks products. This hybrid role emphasizes both commercial and technical skills to enhance customer relationships and growth.

Benefits

Comprehensive benefits

Career growth opportunities

Qualifications

• 7+ years of experience in a customer-facing role.
• Experience leading a team of consultants or customer success engineers.
• Conversant with business issues and big data use cases.

Responsibilities

• Hire, coach, and support a diverse team for customer success.
• Contribute to the region's growth by generating DSA subscriptions.
• Be the technical sponsor and thought leader for selected customers.

Skills

Customer-facing experience

Team leadership

Business acumen

Technical expertise in Databricks

Job description

Overview

As a Delivery Solutions Architect Manager, your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales, Pre-Sales, Professional Services and Partners teams across the UK to shape the post-sales delivery strategy for our major customers and will report to the UK SSA & DSA leader.

DSAs collaborate with sales and engineering teams to drive our customers' adoption and growth. They guide complex customers to maximise platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth with technical expertise across Databricks products. They are engaged at all organisational levels to drive adoption.

Reporting to the Senior Manager, Field Engineering

Your role will have 3 main pillars:

Responsibilities

• People: Hire, coach and support a diverse team able to ensure our customers’ success in their roadmap delivery
• Business: You will contribute to the region's growth by positioning your team’s services with our customers and generating a continuous pipeline of DSA subscriptions.
• Leadership: You will be the technical sponsor and thought leader for a number of selected customers.
• You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice and improve effectiveness and consistency in working with customers.

The impact you will have

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (business value, usage growth, career growth and hiring)
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology
• Partner with Sales, pre-sales and professional services teams to accelerate the growth of customers
• Work with teams to reduce customer risk and help your team with escalations
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes and customer success service offerings
• Promote cross-functional programs, plans, and documentation

What we look for

• 7+ years of experience in a customer-facing role
• Experience leading a team of pre- or post-sale consultants/solution architects, technical account managers or customer success engineers
• Experience in organisational and financial planning (e.g revenue forecast) on a team/department level
• Conversant with business issues our customers face today, and likely big data use cases in different industries

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.