Delivery Practice Manager, ProServe A2C

Amazon.com, Inc; City of Westminster; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading technology company in the United Kingdom is looking for an experienced Delivery Practice Manager (DPM) to manage a team within the AWS ProServe organization. The DPM will oversee the delivery of transformative projects for enterprise customers and ensure high team performance. Strong skills in project management, people leadership, and sales are essential. Candidates must possess a relevant bachelor's degree and have extensive experience in IT consulting. The role requires at least 5 days per week in-office presence.

Benefits

Inclusive team culture

Mentorship and career growth

Work/life balance

Qualifications

• 8+ years of experience in IT and/or Management Consulting.
• At least 3 years in a people-leadership role.
• Experience managing IT transformation projects.
• Strong project management and resource management capabilities.

Responsibilities

• Building and managing a high-performing team of Delivery Consultants.
• Collaborating with stakeholders to deploy solutions.
• Managing practice P&L, ensuring timely, within-budget delivery.
• Driving business development initiatives and exceeding customer satisfaction.

Skills

Project management

People leadership

Sales skills

Negotiation skills

Communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

AWS Professional-level certifications

Job description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants. It is expected to work from an AWS (or customer sites) at least 5+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.

Responsibilities

• Building and managing a high‑performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward‑looking IT strategies for customers
• Managing practice P&L, ensuring on‑time and within‑budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets
• Working with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‑in‑career program delivery
• Driving technical and soft‑skill training to focus and accelerate consultant development
• Partnering with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

Qualifications

• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people‑leadership role
• Experience managing IT transformation projects
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer‑facing professionals
• Ability to travel to AWS and customer locations across the US or globally, as needed
• Advanced technology degree or AWS Professional‑level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Strong project management and resource management capabilities, financial acumen with P&L management experience
• Ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C‑level client relationships

Equal Employment Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Benefits & About AWS

• AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
• Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.