Delivery, Operations & Support Engineer

BT Security; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job description

Why this role matters

In Network Operations we manage, monitor and maintain BT's UK Network, as well as the Cloud, IT & Infrastructure units which fall into our remit, 24 hours a day, 365 days a year. This includes our UK transmission networks, our UK core IP networks that serve our customers who use Broadband, Ethernet, Mobile as well as BT's Legacy portfolio of PSTN, Private Circuits and ISDN30. We manage BTs internet peering connections and services, Europe’s largest Wi-Fi network, the power and environmental services at all of our exchanges, as well as all of the internal IP networks serving BT staff and buildings around the globe. Furthermore, we have a dedicated Cyber Security team who are encountering a significant number of cyber-attacks per day, as well as a newly formed Network Cloud team, virtualising our data centres to support ever-changing and expanding technologies.

Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible. For Ethernet, MEAS and private circuit customers (e.g., large businesses, mobile network providers, and other telecoms operators) we carry out diagnostic and repair activities on these specialist services. We do all of this to ensure our customers get a brilliant service experience today and in the future.

Most of the Network Operations team carry out the day-to-day operational activities, working shifts (days, double days or 24/7 shift), around the clock, in our state-of-the-art operations centre in Adastral Park. We work closely with other teams, including field engineers, BT's customer facing units as well as other Network Services teams (such as design, technical services, etc.) and with our key external suppliers and equipment providers. As technology advances, the teams within Network Operations are everchanging and ever-growing to facilitate for any growing demands on our network.