Delivery Operations Manager

PhysicsX Ltd; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office in Shoreditch

Job summary

PhysicsX Ltd in London is seeking a Delivery Operations Manager to optimize staffing across Delivery teams, balancing bench, surge, and project needs with data-driven insights. You will own end-to-end staffing processes, collaborating with Account Leads, Tech Leads, Commercial and Talent to translate demand into hiring priorities and actionable plans.

You will continually improve capacity visibility, maintain planning tools, and drive staffing decisions that align with business growth and client

Qualifications

• 2–3+ years in a demanding, multi-functional environment.
• Experience with CRM or staffing/ERP systems.
• Strong data fluency and stakeholder management.

Responsibilities

• Synthesize live and future staffing needs into clear outputs for leadership.
• Update and maintain resource planning tools with allocation data.
• Monitor bench levels, utilization, and staffing scenarios.
• Support onboarding of new joiners and project transitions.
• Partner with Talent for recruitment priorities and demand translation.
• Improve workflows from onboarding to allocation and transition.

Skills

Data fluency

Stakeholder mgmt

People-first

Decision making

Tools

CRM

ERP system

Spreadsheets

BI tools

Job description

As our Delivery Operations Manager, you will be at the centre of how we deploy and grow our Delivery teams as PhysicsX scales. You will bring together live and forward-looking input from Account Leads, Tech Leads, Commercial and Talent, combining it with accurate allocation and capacity data to build clear, decision-ready views, recommendations and tracked actions. From balancing competing project needs to managing bench, surge, skills gaps and upcoming transitions, you will help ensure the right people are deployed to the right work at the right time. This is a highly collaborative and hands‑on role, combining strong stakeholder management with operational rigour and confidence working with data. You will run and continually improve the end‑to‑end staffing process, maintain dependable resource‑planning information, support the onboarding of new joiners and help translate future demand into hiring priorities. Over time, you will become the trusted owner of staffing operations and capacity insight, introducing clearer processes, better workflows and greater visibility across Delivery.

Key Responsibilities

• Synthesis of live and forward-looking needs from Delivery / Account teams, turned into clear, decision‑ready outputs that help leaders make staffing calls and drive follow‑through:
  • Account Leads: future account plans, project timing, and changing customer priorities
  • Tech Leads (e.g. bi‑weekly sync): live staffing needs, team roles and skills fit, upcoming transitions, and delivery risks
  • Commercial: pipeline and capacity - likelihood and timing of new work, and whether it can be staffed in the short and medium term
  • Talent: staffing theses, upcoming joiners, and hiring priorities - why someone was hired, what for, and which future skills gaps are emerging
  • Synthesis of all of this into clear staffing requirements, options, and unresolved decisions
• Updating and maintaining resource planning tools (Operating):
  • Allocation data, including start/end dates and planned changes
  • Project Tech Lead and relevant ownership
  • Allocation type: Direct (SoW), Investment, Account Resource Pool, or Surge (temporary)
  • Timely capture of staffing decisions so the data stays dependable and traceable
• Monitoring resource planning tools and proactively driving issues to resolution:
  • Bench levels (too high/low) and utilisation (Allocations / Headcount)
  • Surge: how many people, for how long, and whether they should rotate
  • Project balance (overstaffed and understaffed)
  • Demand feasibility (headcount vs. demand)
  • Time‑to‑staff, skills gaps, and upcoming project transitions
  • Investigation of exceptions, with clear options, trade‑offs, and recommended actions
  • Staffing scenarios, recommendation notes, and prioritisation views that lead to decisions and action
• Onboarding of new joiners:
  • Point of contact for Delivery onboarding, for both new joiners to the company and new joiners moving onto projects, working with project teams so they have what they need to get up to speed quickly
  • Coordinating and maintaining broader Delivery onboarding documentation with the wider Delivery team, keeping it accurate and current

You’ll also grow the role by:

• Proposing clearer prioritisation principles for when demand exceeds available capacity
• Partnering with Talent to translate expected demand into recruitment priorities - by role, skills, and timing
• Improving and automating workflows from onboarding through allocation, rotation, and transitionWork that will be expanded by the new hire
• Improve and propose clear prioritisation principles for situations where demand exceeds available capacity
• Partner with Talent to translate expected demand into recruitment priorities by role, skills, and timing
• Improve and automate workflows from onboarding through project allocation, rotation, and transition

Our delivery teams drive innovation to turn AI models into practical solutions - read our blog to learn more about how you'll contribute to this exciting journey! https://www.physicsx.ai/newsroom/how-delivery-makes-physical-ai-work-in-the-real-world

We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.

You've got 2-3+ years in a demanding, multi‑functional environment - likely strategic operations, resource management, staffing, workforce planning, or something closely adjacent. You're equally comfortable in a CRM or staffing/ERP system, a spreadsheet, or a BI tool, and you know how to work across teams with competing priorities without losing the thread. You communicate clearly in both directions - up to leadership, across to stakeholders - laying out decisions, options and constraints so nobody's guessing. You've probably worked in an enterprise‑platform business that blends product and services, or in fast‑paced consulting or professional services. And you've got real evidence of tightening up a process and using data to change how a decision got made, not just talking about it. What matters more than years on paper is whether you're ready for the seniority this role demands - whether that's someone a few years in and moving fast, or someone more experienced stepping into full ownership.

What we’re looking for:

• People‑first, data‑fluent - roughly a 60/40 split. You genuinely enjoy the conversations, gathering signal and building context, and you're just as sharp with the numbers and charts behind them.
• Strong negotiator and diplomat. You influence without formal authority and get stakeholders with competing priorities to align.
• Precise and meticulous. You keep systems accurate and current, and you're proactive about being exact in how you communicate.
• Confident with data - not necessarily a programmer, but sharp with spreadsheets, analysis and reporting.
• Able to turn incomplete or conflicting information into clear choices, trade‑offs and recommendations, and follow them through to action.
• Genuinely curious about what makes PhysicsX's engineering customers different - role to role, industry to industry, project to project.
• Comfortable navigating an organisation with multiple reporting lines and competing agendas - Tech Leads, Account Leads, Commercial, People, Talent, Finance.
• Hands‑on, and energised rather than drained by ambiguity and a fast‑changing environment.

Help shape an AI‑native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real‑world impact - and something you can be proud to stand behind.

Learn alongside exceptional people. Work with a high‑caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you're ambitious, thoughtful, and driven by impact, you'll feel at home. Influence over hierarchy We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn't just welcomed, it's expected. Sustainable pace, long‑term ambition Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work‑from‑home days, giving you the flexibility to work sustainably while staying connected in person.