Delivery Operations Lead – Strategic Accounts

SoftwareONE; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global software and cloud solutions provider is seeking an Operations Manager to oversee client onboarding and delivery processes. The role demands a customer-focused mindset and proven operations management experience. Responsibilities include managing escalations, developing delivery strategies, and enhancing customer satisfaction. Ideal candidates should be proficient in MS Office tools and demonstrate strong communication and problem-solving skills. This is an excellent opportunity for a dedicated professional to contribute to enhancing customer experiences in a dynamic environment.

Qualifications

• Proven success in an operations management role.
• Attention to detail and ability to multitask.
• Excellent problem solving and consultative skills.

Responsibilities

• Client onboarding and developing delivery strategies.
• Monitoring the E2E delivery process for assigned accounts.
• Act as the first point of contact for customer escalations.

Skills

Customer focused

Communication skills

Organization skills

Problem solving

Multi-tasking

Tools

Outlook

Word

Excel

Power Point

Job description

A global software and cloud solutions provider is seeking an Operations Manager to oversee client onboarding and delivery processes. The role demands a customer-focused mindset and proven operations management experience. Responsibilities include managing escalations, developing delivery strategies, and enhancing customer satisfaction. Ideal candidates should be proficient in MS Office tools and demonstrate strong communication and problem-solving skills. This is an excellent opportunity for a dedicated professional to contribute to enhancing customer experiences in a dynamic environment.