Delivery Operation Role

Jingdong Logistics; Luton; On-site; GBP 60,000 - 90,000; Full time

Job summary

JINGDONG Logistics is seeking a Planning Manager – Big & Bulky to join the team in the UK. You will coordinate the current manual delivery planning process, share best practices across sites and help implement a great delivery scheduling tool to improve routing and customer experience.

Reporting to the Head of Big and Bulky, you will develop capacity planning processes, bridge operations with central teams, and drive a system-enabled planning approach that balances customer focus with

Qualifications

• Operational background with project / process change.
• Data analysis experience relevant to planning.
• Experience of route / installation / capacity planning.
• Experience implementing new systems in an operational context.

Responsibilities

• Coordinate the current (manual) delivery planning process, share best practice amongst the sites to achieve a consistent process.
• Develop and implement a delivery scheduling tool with central experts to enable efficient routing and a strong customer proposition.
• Develop an installations planning tool that integrates with the delivery planning tool for efficient use of resources and customer experience.
• Develop the capacity planning and resource deployment process for the Big & Bulky network and measure actual vs plan.

Skills

Delivery planning

Data analysis

Process change

Stakeholder engagement

Project management

Job description

## Delivery Operation RoleApplylocations: GBR-England-Bedfordshire-Lutontime type: Full timeposted on: Posted Todayjob requisition id: JR103439**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Planning Manager – Big & BulkyBig & Bulky team, reporting to Head of Big and Bulky (there’s an advantage to the plan being independent of the operational execution)Responsibilities* Coordinate the current (manual) delivery planning process, share best practice amongst the sites to achieve a consistent process* Work with the functional line team (central experts) to develop and then implement a great delivery scheduling tool to deliver efficient routing, and meet the customer proposition. Ensure that the customer journey is considered and the delivery station operations.* Work with the functional line team (central experts) to develop an installations planning tool that will integrate with the delivery planning tool to allow efficient use of delivery and installations resources and a great customer experience* Develop the process for capacity planning and resource deployment for the B&B network and measure actual vs plan* If appropriate develop a system solutionSkills* Ability to engage the various parties involved in the process and to secure buy into to consistently use best practice* Ability to analyse the data to optimise the planning process* Ability to assess the operability of the process and to support the operations team to execute* Ability to migrate an operational process to be a system process and to be able to collaborate with the central team to execute* Ability to find the right balance between putting the customer first and optimising for efficiencyRelevant Experience / Qualifications* Operational background with project / process change* Data analysis* Experience of route/installation/capacity planning* Experience of implementation new systems in an operational context*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*