Delivery Manager

Booker; Stoke-on-Trent; On-site; GBP 42,000 - 56,000; Full time

Job summary

Booker is seeking a delivery operations leader to head a team at one of our delivery locations. You will ensure the branch trades efficiently, safely, within legal constraints and delivers the highest customer service standards.

Experience in warehouse/transport is essential, with a proven ability to motivate and develop a team, manage costs, and work with regional colleagues to drive improvements across the delivery operation.

Qualifications

• Experience in delivery/warehouse operations and leading a team.
• Ability to manage costs and customer charges to targets.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Leading your team to ensure your branch trades efficiently, safely, within legal constraints and offers the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
• Understanding the local market to offer the best service and satisfaction.
• Managing your team to cover customer service requirements and engaging with customers using feedback to improve service.
• Working with the regional team to identify opportunities while developing or improving ways of working.

Skills

Team leadership

Cost control

Customer service

Planning

Communication

Stakeholder influence

Education

Management CPC qualification

Job description

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this? Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Previous experience and knowledge of deliveries/ transport are essential in addition to:

• Experience of managing a warehouse operation
• Engaging with customers and building and maintaining strong relationships
• Developing new ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Communicating openly and being able to influence key stakeholders
• Planning and organising effectively
• A Hands on approach is beneficial
• Management CPC qualification is beneficial

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergro upjobs.co.uk