Delivery Manager

Markerstudy Ltd; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Delivery Manager to lead teams and deliver exceptional technology products. In this role, you will coach and develop highly motivated squads while fostering a culture of collaboration and continuous improvement. Responsibilities include managing expectations with stakeholders, tracking performance metrics, and ensuring timely project delivery. Suitable candidates will have strong Agile expertise, excellent coaching skills, and a proven track record in delivery management, supported by relevant Agile certifications.

Benefits

Health care cash plan

Yearly bonus scheme

24 days annual leave plus Bank Holidays

Life Assurance 4x annual salary

Vibrant, modern offices

Qualifications

• Proficiency in delivery practices, incorporating Agile and Lean.
• Strong background in coaching, with a focus on team development.
• Ability to communicate between technical and non-technical stakeholders.

Responsibilities

• Lead teams and deliver change using effective frameworks.
• Provide coaching and guidance to the squads.
• Build and maintain collaborative and high-performing teams.

Skills

Agile methodologies

Lean practices

Coaching and mentoring

Facilitation skills

Communication skills

Team management

Education

Relevant Agile certifications

Tools

Jira

Confluence

Trello

Azure DevOps

Job description

As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instill sustainable practices such as self‑organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. This role sits within our IT Delivery team.

Key Accountabilities and Responsibilities

• Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement.
• Provide effective coaching and guidance to your squads.
• Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high‑performing work environment.
• Support delivery by monitoring and reporting progress, ensuring timely and effective implementation.
• Communicate issues and impediments promptly to facilitate rapid decision‑making.
• Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency.
• Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement.
• Collaborate closely with PM’s, PO’s and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals.
• Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management.
• Foster relationships for efficient cross‑team collaboration and dependency management, enhancing overall organisational effectiveness.
• Collaborate with Technical Managers on resource allocation and feedback.
• Proficiency in delivery practices including Agile and Lean, with a strong track record of building high‑performing delivery teams using Scrum.
• Strong background in coaching with a passion for developing others.
• Ability to influence others and outstanding facilitation skills.
• Efficient in identifying and mitigating potential blockers or risks in delivery.
• Adequate technical understanding of software and the Software Development Life Cycle (SDLC).
• Ability to communicate effectively between technical and non‑technical stakeholders.
• Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques.

Preferred Qualifications

• Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows.
• Experience in strategic planning and contributing to high‑level decision‑making.
• Relevant Agile certifications (e.g. Certified Scrum Master, SAFe Agilist).

Company Overview

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well. Having acquired and successfully integrated Co‑op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024, Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award‑winning insurer hosted rating platform, whilst challenging existing embedded processes.

Benefits

• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices