Delivery Lead – IT Service Delivery & Change (UK)

Computacenter; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Delivery Lead to oversee service and change delivery across accounts in the UK. The role involves leading teams, managing service delivery, and ensuring customer satisfaction while driving improvements. Candidates should have strong knowledge of IT Service Management and ITIL certifications, along with the ability to handle financial management and deliver compelling presentations. This position supports both the organization and customer success.

Benefits

Inclusive culture

Flexible working options

Support for career development

Qualifications

• Experience in IT Service Management is required.
• ITIL certification, preferably at Expert status.
• Ability to work collaboratively across teams.

Responsibilities

• Lead and manage service and change delivery for accounts.
• Drive improvement in service delivery.
• Manage performance of internal and partner delivery teams.
• Identify and mitigate risks in delivery.
• Support contract management activities.

Skills

IT Service Management

Team Collaboration

ITIL Knowledge

Problem-Solving

Financial Management

Education

ITIL certification

Job description

A leading technology services provider is seeking a Delivery Lead to oversee service and change delivery across accounts in the UK. The role involves leading teams, managing service delivery, and ensuring customer satisfaction while driving improvements. Candidates should have strong knowledge of IT Service Management and ITIL certifications, along with the ability to handle financial management and deliver compelling presentations. This position supports both the organization and customer success.