Delivery Lead - ERP & Customer Experience

Simpson Judge; Remote; GBP 68,000 - 80,000; Full time

Job summary

A consulting firm in Nottingham is seeking a Head of Delivery and Customer Experience to lead their support and project management functions. This role focuses on ensuring high-quality customer outcomes, improving delivery efficiency, and fostering a collaborative team environment. Ideal candidates should have experience in tech consulting, strong leadership skills, and be proficient in project management tools. The position is mostly remote, offering competitive salary up to £80k.

Qualifications

• Experience leading delivery or customer success in software or consulting.
• Familiarity with Agile, ITIL, or PRINCE2 methodologies.
• Proficiency in project management tools like Jira and Confluence.

Responsibilities

• Lead Support, PM, and Consultancy to deliver exceptional customer outcomes.
• Oversee project delivery ensuring timelines and quality standards.
• Monitor KPIs to improve service delivery and customer satisfaction.

Skills

Delivery or customer success leadership experience

Strong understanding of Agile, ITIL, or PRINCE2

Excellent communication skills

Stakeholder management skills

Customer-first approach

Tools

Jira

Tempo

Confluence

Business Central

Job description

A consulting firm in Nottingham is seeking a Head of Delivery and Customer Experience to lead their support and project management functions. This role focuses on ensuring high-quality customer outcomes, improving delivery efficiency, and fostering a collaborative team environment. Ideal candidates should have experience in tech consulting, strong leadership skills, and be proficient in project management tools. The position is mostly remote, offering competitive salary up to £80k.