Delivery Lead

Institute of Communication; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a skilled Delivery Lead to manage end-to-end delivery and enhance operational efficiency. The ideal candidate will have expertise in Account Delivery Management and strong stakeholder engagement skills. This role offers the opportunity to work in a dynamic environment committed to service excellence.

Qualifications

• Expert proficiency in Account Delivery Management.
• Strong decision-making skills and ability to provide solutions to complex problems.
• Experience in monitoring project progress and performance metrics.

Responsibilities

• Lead end-to-end delivery or a defined component of a contract.
• Ensure service quality and efficiency while managing delivery outcomes.
• Engage with stakeholders to gather feedback and drive continuous improvement.

Skills

Account Delivery Management

Stakeholder engagement

Decision-making

Communication

Collaboration

Job description

Our client, a leader in the technology sector, is currently seeking a skilled and experienced Delivery Lead for a contract role. This position is designed for a professional with a keen eye for service quality and operational efficiency, capable of managing end-to-end delivery or specific components of a contract.

Key Responsibilities

• Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments
• Ensure service quality and efficiency while managing delivery outcomes
• Identify opportunities for follow-on work through up‑selling or cross‑selling
• Foster a collaborative environment that encourages team innovation and problem‑solving
• Develop and implement strategies to enhance service delivery and operational efficiency
• Monitor project progress and performance metrics to ensure alignment with goals
• Engage with stakeholders to gather feedback and drive continuous improvement
• Lead training and development initiatives to enhance team capabilities

Job Requirements

• Expert proficiency in Account Delivery Management
• Understanding of Business Operation Management, Estimation and Planning, and Work Management
• Experience in fostering collaborative and innovative team environments
• Strong decision‑making skills and ability to provide solutions to complex problems
• Excellent stakeholder engagement and communication skills
• Ability to develop and implement effective service delivery strategies
• Experience in monitoring project progress and performance metrics

If you are a proficient Delivery Manager ready to lead and drive excellence in service delivery, we would love to hear from you. Apply now to join our client's dynamic and innovative team.