Delivery Lead

Nando's Chickenland Limited; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading restaurant chain in the UK is seeking an inspiring Delivery Lead to oversee multiple dynamic teams in their digital domain. You'll be responsible for championing agile practices, coaching teams, and ensuring high-quality product delivery. The ideal candidate will have 10+ years of experience in agile environments and a passion for empowering others. Join a collaborative tech team that champions diversity and inclusion, and help reshape the Nando's experience online.

Benefits

Learning and progression support

Collaborative work environment

Impactful projects

Qualifications

• 10+ years delivering digital products in agile environments.
• Deep experience in Scrum, Kanban, or Lean techniques including planning and reporting.
• Proven ability to coach agile techniques in diverse organisational settings.
• Skilled at adapting frameworks to fit teams and contexts.
• Calm, organised, and dependable in fast-moving environments.

Responsibilities

• Champion agile and lean delivery practices across teams.
• Coach and guide teams and stakeholders in agile principles.
• Remove blockers and ensure efficient delivery across workstreams.
• Define and track delivery metrics to measure progress.
• Build strong team culture and morale, leading by example.

Skills

Agile methodologies

Scrum

Kanban

Facilitation skills

Cross-discipline leadership

Tools

Jira

Confluence

MIRO

Job description

As a Delivery Lead in the Nandoca Domain, you'll work across four dynamic teams focused on building inclusive digital experiences for our Nandocas, helping them connect, grow, and thrive. You'll be the glue that brings people together, leading with compassion and clarity to make sure our teams deliver high‑quality digital products, continuously improve, and have a whole lot of fun along the way.

What You’ll Do

• Champion agile and lean delivery practices, empowering teams to work smart, stay motivated, and deliver exceptional outcomes.
• Coach, mentor, and guide teams and stakeholders in agile principles, creating a culture of continuous learning and improvement.
• Remove blockers, coordinate dependencies, and ensure smooth, efficient delivery across multiple workstreams.
• Foster open communication and psychological safety, where every voice is heard and respected.
• Define and track delivery metrics like throughput and lead time to measure progress and celebrate success.
• Build strong team culture and morale, leading by example and encouraging collaboration, curiosity, and innovation.
• Play an active role in Nando's growing community of delivery leaders, sharing knowledge and championing best practices.

You’re someone who thrives on connection, bringing people together, building momentum, and delivering great work with heart and purpose. You value collaboration as much as results and know how to make delivery feel human.

Qualifications

• 10+ years delivering digital products in agile environments.
• Deep experience in Scrum, Kanban, or Lean techniques including planning, forecasting, estimating, and reporting.
• Proven ability to coach agile techniques in diverse organisational settings.
• Confident facilitator with great diplomacy, communication, and negotiation skills.
• Skilled at adapting frameworks to fit teams and contexts (no dogma here!).
• Calm, organised, and dependable in fast‑moving, time‑sensitive environments.
• Strong cross‑discipline leadership experience guiding teams to achieve meaningful outcomes.

Bonus Skills

• ScrumMaster or equivalent certification.
• Active involvement in the agile or lean community.
• Experience with Jira, Confluence, or MIRO.
• Experience managing multiple 3rd parties.

At Nando's, our flame burns for more than just PERi-PERi.

We’re on a mission to Create Lasting Happiness, making a real difference to the lives of our people, our customers, and the communities we serve. Born in Johannesburg, South Africa, we've always believed that our story starts with our people, our Nandocas. Everything we do is about helping them have fun, make money, and change lives. Now, we're growing our digital capabilities to make sure the Nando's experience stays just as warm, inclusive, and exciting online as it does in our restaurants. You'll be joining a curious, collaborative, and values‑led tech team that's helping reshape how we support and empower our people across the UK and beyond. If you're an inspiring Delivery Lead who thrives on empowering others, creating meaningful impact, and leading with empathy, this is your next adventure. At Nando's, you'll join more than a company, you'll become part of a community that celebrates individuality, growth, and belonging.

Benefits

Here’s what you can look forward to:

• A culture that values learning and progression, with support to help you grow your skills and shape your career journey.
• A collaborative, people‑first environment where your voice matters.
• The opportunity to lead innovative projects that impact thousands of Nandocas every day.
• A diverse and inclusive workplace where everyone feels at home and supported to be their best.

Inclusion at Nando's: At Nando's, everyone is welcome. Inspired by our Southern African heritage, we celebrate the richness that diversity brings to our table. We're proud to create a culture where everyone feels seen, respected, and empowered to flourish, regardless of background, identity, or life experience.