Delivery Lead

WONGDOODY; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A creative agency in the UK is seeking an experienced Senior Project Manager to oversee business-critical projects. The ideal candidate will have extensive experience with Adobe Experience Manager and manage multi-site rollouts while engaging effectively with clients. Strong leadership and communication skills are essential to succeed in this role, along with a proven track record of delivering projects successfully in an agency environment.

Benefits

Medical and dental insurance

Competitive pension package

Travel insurance

Flexible summer hours

Qualifications

• Demonstrable experience managing multi-site projects using Adobe AEM.
• Experience leading teams across different timezones and locations.
• Evidence of managing multi-disciplined project teams.
• Ability to convert requirements into project scope with effort estimates.
• Strong organizational and planning skills.

Responsibilities

• Manage a complex, business-critical project for a key account.
• Build and maintain relationships with various stakeholders.
• Lead scoping, planning, and reporting for multi-site rollouts.
• Monitor financial status and mitigate potential overruns.
• Ensure team collaboration and delivery of high client satisfaction.

Skills

Project management

Adobe Experience Manager (AEM)

Agile methodologies

Waterfall methodologies

Stakeholder engagement

Leadership

Communication skills

Strategic thinking

Job description

We are a fast‑growing studio looking for a Senior Project Manager / Project Director to join our team. You will be comfortable taking ownership of the successful planning & delivery of projects, thrive working in a fast‑paced team and have experience working in an agency environment.

WHAT YOU'LL DO

As a Senior Project Manager at WongDoody, you will be responsible for the management of a complex, business‑critical project for one of our key strategic accounts. This project exists as part of a broader programme of work, and you’ll be working alongside other members of the Delivery team across WongDoody and Infosys, our parent organisation.

You’ll be a key point of contact with the client, building and nurturing relationships with a globally distributed set of different stakeholders. Your role will be to support them as they navigate the complexities of business go‑live in digital channels. You’ll do this with skill, diplomacy and enthusiasm, bringing clarity to our internal Delivery team, and also to our client leadership team.

This role requires someone who has specific experience of working on multi‑site roll outs using Adobe Experience Manager (AEM). This is a key skill that we’re looking for, as we need a person who can guide the team regarding that platform and advise the client in their planning and execution.

The successful candidate will be able to demonstrate strong experience in delivering projects with a multi‑matrix approach to both technical and business go‑live.

Project Planning & Delivery

• Lead the scoping, planning and reporting of a multi‑site rollout across multiple lines of business in several global markets
• Clearly articulate the critical path for achieving the project’s core objectives and proactively navigate both client teams and internal teams through that process by mitigating risks ahead
• Work with the relevant discipline leads and client stakeholders to bring everyone on the journey together with clarity and drive
• Ensure that the delivery of work is achieved with a highly collaborative approach
• Monitor risks and dependencies across the project, both at the client side and internally towards the agency
• Provide regular status reports for stakeholders, including detailed dashboard style reports for the client in relation to this specific project
• Deliver high scoring client satisfaction

Budget & Financial Management

• Track and report financial status of your projects.
• Monitor and proactively mitigate potential overruns, highlighting to the Group Delivery Director and Engagement Director when an overrun is likely to occur.
• Escalate and resolve financial issues as they happen.

Resource Planning

• Work with Head of Staffing & Discipline Leads to plan resource requirements for your project and ensure these are accurately reflected in Forecast (resource management system).
• Work with client stakeholders to support them, validating they are adequately resourced and set up to achieve the aims and objectives of the project

WHAT YOU'RE LIKE

• You have a can‑do mindset with the ability to prioritise and to work independently.
• Experienced in all stages of the delivery lifecycle from requirements gathering and discovery phases through to running teams and workstreams of people who will implement the solution.
• A team player with a good sense of humour and commitment to high standards
• Excellent attention to detail and an ability to tell a powerful story through project data
• Expert at managing client expectations, acting as a proxy for our agency within our client’s business
• Confident engaging with client stakeholders at all levels from Product Management through to Heads Of Dept and CIO

WHAT YOU'VE GOT

• Deep, demonstratable experience of delivery multi‑site projects using Adobe AEM
• Experience of leading complex programmes across different timezones and locations
• Evidence of managing multi‑disciplined project teams onshore and offshore
• An aptitude for managing different client stakeholders who are all at various stages of their journey within a scaled transformation programme
• Understanding of aspects of business change required to implement the delivery
• Experience in delivering projects that use Agile & Waterfall methodologies.
• Ability to turn requirements into project scope with assumptions, effort estimates, delivery approach, governance structure, plans and budget.
• Strong knowledge and best practice approach for project management and product development/delivery.
• Exceptional leadership and team management skills.
• Ability to build strong relationships and achieve results.
• Excellent communication & stakeholder engagement skills across all mediums – presentation, written, verbal.
• Strong strategic thinking and problem‑solving abilities.
• Excellent attention to detail.
• Ability to manage multiple tasks, projects and priorities.
• Ability to handle challenging client situations.
• Strong organisational and planning skills.

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lot of benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, FastCompany and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experienced design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are intentional about creating a space that celebrates, embraces and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.