Delivery Director - Implementation Services

Visa; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Job summary

A global digital payments leader is seeking a Delivery Director to accelerate client performance and implement tailored optimization strategies. This role involves collaboration across teams to ensure business development and effective program delivery. The ideal candidate is a seasoned banking professional with strategic insight and proven leadership experience. Responsibilities include driving measurable growth, managing services, and enhancing delivery processes. Join this diverse workplace to make a meaningful impact in the payments industry.

Qualifications

• Over a decade of experience in banking leading complex product initiatives.
• Proven delivery leader with focus on detail, compliance, and governance.
• Exceptional communicator with deep passion for payments and customer experience.

Responsibilities

• Drive measurable growth across Visa’s client portfolio.
• Collaborate on Managed Services solutions and resource planning.
• Provide leadership by managing and coaching a diverse team.

Skills

Strategic insight

Technical fluency

Stakeholder management

Client engagement

Commercial acumen

Education

Bachelor or Master's in Business or Marketing

Job description

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk‑takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa Consulting & Analytics (VCA) Australia, New Zealand and South Pacific (AUNZSP) is Visa's consulting division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded into client sites leading long‑term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

This strategic leadership role is responsible for driving measurable growth across Visa’s client portfolio. By delivering tailored optimization strategies, enabling Visa’s product suite, and leading cross‑functional execution, the Delivery Director plays a central role in accelerating client performance and deepening Visa’s value across the ecosystem.

What a Delivery Director does at Visa:

Business Development (20%):

• Partner with Account Executives and Client Advisory Leads to uncover portfolio optimization opportunities across clients
• Collaborate cross‑functionally with Visa Consulting, Marketing, Account Leads, and Product to develop business cases that clearly demonstrate ROI
• Design integrated delivery proposals that align with client priorities, execution realities, and desired outcomes
• Build trusted client relationships to gain deep business insight and share these with internal stakeholders to surface new opportunities for Visa to add value.

Managed Services Program Delivery (70%):

• Collaborate with Account Executives and VCA Client Leads to design tailored Managed Services solutions - including resource planning, operating model, phased implementation, and governance oversight
• Lead resource recruitment for Implementation Services by partnering with Talent Acquisition and external suppliers to onboard top‑tier talent into client teams
• Provide inspirational leadership by building, coaching, and managing a high performing and diverse team, which differentiates through innovation, speed, pace, diversity of thought and employee engagement (15+ people)
• Manage stakeholders in a complex environment and at senior levels – across the client and at Visa to bring subject matter expertise
• Optimise team performance, implementing robust tracking and accountability for processes
• A portion of this role’s time will be embedded with Visa’s clients to support Delivery Leads, building team culture, driving performance and delivery to the highest standards.

Internal Program Enhancement (10%):

• Enhance the maturity and consistency of the Implementation Services delivery model and value proposition / outcomes delivered to our clients
• Optimise internal operating rhythms to deliver productivity gains and uniformity across all programs. Document processes, key learnings and best practices in artefacts that can be reused across the team
• Uplift the Practice Delivery models through deeper subject matter expertise and build out a knowledge base on Visa’s products and services (including advisory) to provide opportunities to support our clients through other parts of the business.

Qualifications

• Seasoned banking professional with over a decade of experience leading complex product and transformation initiatives. Deep expertise in card economics, product P&L, and lifecycle management
• Combines strategic insight and technical fluency to influence cross‑functional stakeholders—from data specialists to marketers and product leads
• Proven delivery leader with a strong focus on detail, compliance, and governance. Brings extensive experience leading high‑performing teams across analytics, marketing, digital, and product
• Recognized for delivering complex financial services projects on time, within budget, and to the highest quality standards.
• Combines strategic thinking and analytical rigor with a collaborative style that thrives in matrixed environments.
• Exceptional communicator with strong stakeholder management, client engagement, and commercial acumen, backed by a deep passion for payments and customer experience
• Required Bachelor or Master’s level education in Business or Marketing.

Additional Information

This role reports to the Head of Managed Services Implementation Services (Portfolio Optimisation & Operations) AUNZSP and will work closely to develop the value proposition for AU based clients. The role will be based in Sydney, Australia in a hybrid work environment (minimum 3 days in office per week and additional flexibility will be expected to support potential client needs).

Visa is the global leader in digital payments, connecting the world through a secure, innovative, and trusted network that empowers individuals, businesses, and economies to thrive. Our inclusive culture celebrates individuality and offers meaningful opportunities to grow, drive industry transformation, and expand access to financial literacy and commerce—reaching even the most underserved communities. Join our team of innovators and changemakers. Together, let’s redefine the future of payments.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk‑takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let’s transform the way the world pays.