Delivery Consultant

Experis LTD; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading recruitment agency in Nottingham is seeking a motivated Delivery Consultant to drive recruitment excellence and enhance client satisfaction. The role involves managing recruitment orders, ensuring compliance, and fostering positive relationships with clients and employees. Ideal candidates should have strong commercial acumen and excellent communication skills. This position is on site with a salary of up to £26K.

Qualifications

• Experience managing teams and developing client relationships.
• Knowledge of recruitment processes, HR practices, and business improvement methods.
• Proven experience managing complex projects.

Responsibilities

• Fulfil recruitment orders within agreed SLAs and achieve KPI targets.
• Support, advise, and coach on employee relations.
• Maintain accurate records and reporting on workforce targets.

Skills

Strong business and commercial acumen

Excellent communication skills

Proficiency in IT tools including Word, Excel, PowerPoint

Agility and flexibility

Job description

Delivery Consultant - Nottingham

Salary up to 26K, role based fully on site

Manpower are proud to be looking for a Delivery Consultant to support an exciting new client. This is a fantastic opportunity for a motivated and dynamic professional to join our team, helping to drive recruitment excellence, deliver exceptional service, and make a real impact on a growing account.

Job Purpose:

The Delivery Consultant is responsible for achieving agreed performance targets and driving consistent growth within assigned accounts. This is achieved through fulfilling recruitment orders, managing employee relations, ensuring compliance, and delivering exceptional client and workforce service. The role requires close collaboration with local and wider account teams to support operational excellence.

Key Responsibilities:

Recruitment & Workforce Fulfilment:

• Fulfil all recruitment orders within agreed SLAs and achieve KPI targets.
• Proactively identify and meet additional recruitment and fulfilment needs.
• Coordinate and maintain staffing levels, responding with agility to changing client requirements.
• Manage local recruitment campaigns to ensure a pipeline of qualified candidates.
• Ensure high levels of onboarding compliance and continuous workforce engagement.

Client & Employee Relations:

• Support, advise, and coach on employee relations, recruitment, selection, and change management.
• Respond to contingent workforce and client queries accurately and promptly.
• Monitor workforce attrition and implement retention initiatives.
• Maintain high worker and client satisfaction (NPS), escalating issues where necessary.
• Consult with client stakeholders on employment matters, ensuring compliance and duty of care.

Service Delivery & Reporting:

• Maintain accurate records and reporting on workforce targets, KPIs, and client deliverables.
• Keep clients updated on recruitment activities, onboarding, fulfilment, performance issues, and investigations.
• Provide market insights and support business growth opportunities.
• Champion Manpower's brand and values in all client interactions.

Compliance & Risk Management:

• Ensure all activities comply with company policies, procedures, legal requirements, and health & safety standards.
• Identify, respond, and escalation risks that could impact contractual obligations.
• Maintain high levels of administrative compliance and accurate documentation.

Other Responsibilities:

• Participate in ad-hoc projects and initiatives to support the wider team.
• Build strong relationships with internal and external stakeholders.

Key Attributes:

• Adaptability: Comfortable with ambiguity, complexity, and change.
• Drive: Energetic, motivated, and focused on delivering results.
• Endurance: Resilient, tenacious, and able to thrive in a fast-paced environment.
• Brightness: Intellectually curious, continuously learning, and sharp in problem-solving.

What You Will Bring:

• Strong business and commercial acumen.
• High learnability and ability to interpret complex business data.
• Proficiency in IT tools including Word, Excel, and PowerPoint.
• Excellent communication skills, including presenting to senior management.
• Experience managing teams and developing client relationships.
• Knowledge of recruitment processes, HR practices, and business improvement methods.
• Proven experience managing complex projects.
• Strong personal brand and social capital.
• Agility and flexibility to meet evolving business demands.

Our Commitment:

At ManpowerGroup, we value diversity, equity, and inclusion, fostering an environment where everyone can reach their personal best. We are a Level 3 Disability Confident Leader, committed to supporting those with disabilities into meaningful employment.

Mental health and wellbeing are central to our culture, with trained Mental Health First Aiders across the organization. Reasonable adjustments are available to support candidates through the application process.