Delivery, Commerce, Manager, Deloitte Digital

Deloitte LLP; City Of London, Manchester, Bristol; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading consulting firm in the UK is seeking an experienced Delivery Manager to lead multiple teams in delivering complex digital commerce projects. You will be responsible for defining project scope, managing finances, and ensuring stakeholder alignment. Ideal candidates will have over 5 years in a delivery role with deep knowledge of agile methodologies and exceptional people management skills.

Qualifications

• 5+ years of experience in a Delivery role on software development programmes.
• Expertise in managing project finances and delivering complex digital commerce programmes.
• Strong understanding of agile methodologies and Software Delivery Lifecycle (SDLC).
• Exceptional stakeholder management and communication skills.

Responsibilities

• Lead key deliverables ensuring alignment with client objectives.
• Define and manage project scope, scheduling delivery across workstreams.
• Cultivate strong stakeholder relationships and communicate effectively.
• Manage risks comprehensively throughout the project lifecycle.

Skills

Agile software development

Project management

Stakeholder management

Financial management

Resource management

Team leadership

Technical proficiency in digital commerce

Risk management

Job description

In Deloitte's Commerce practice, we empower the world's biggest brands to design, build, and seamlessly run next-generation technology platforms. Our expertise spans the entire commerce lifecycle, from strategic advisory and innovative design through to robust implementation and ongoing operational support.

About the role:

• You will take the lead on key deliverables to establish and articulate a clear delivery structure and vision for projects and programmes, ensuring alignment with client objectives and Deloitte's strategic goals.
• You will lead multiple mixed-discipline teams to define and manage project scope, meticulously planning and scheduling delivery across diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices.
• You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation.
• You will lead and inspire cross-functional teams – including business analysts and engineers – fostering cooperation and collaboration across client and globally distributed Deloitte resources, ensuring optimal resource identification and allocation, and managing team performance within an inclusive team culture where people are recognised for their contribution.
• You will cultivate strong stakeholder relationships, defining responsibilities, articulating complex technical solutions in a business-friendly way to senior stakeholders, communicating project updates with concise messaging.
• You will be able to straddle both digital delivery and core traditional programme methodologies.
• You will define and execute robust governance frameworks, understanding and adhering to reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations.
• You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution.
• You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting change without sacrificing quality.
• You will leverage artificial intelligence across delivery processes to achieve better team outcomes, enhance operational efficiencies, and improve decision-making, including coaching clients on its application.
• You will embody Deloitte's shared values, ensuring the team adheres to them and contributes to a culture of excellence and integrity, while also contributing to the running of our business through practice development opportunities.

Required skills and experience:

• Experience: Significant experience working on agile software development projects, working as a Delivery Manager / Lead or adjacent role.
• Delivery Leadership & Vision: Proven ability to establish and articulate a compelling delivery vision, define robust project structures, and drive successful execution of complex digital commerce programmes, leading multiple full-stack delivery teams and managing their commercials. Candidates are expected to have 5+ years of experience in a Delivery role on software development programmes.
• Project & Programme Management: Extensive experience in defining and managing scope, planning and scheduling delivery, and managing project finances (including NPV, IRR, ROI, and cost-benefit analysis). Strong business acumen is essential, including project management considerations and the ability to articulate the fundamentals of a business case.
• Agile & Delivery Methodologies: Deep knowledge and practical application of various delivery models, a complete understanding of the Software Delivery Lifecycle (SDLC), frameworks, tools, and agile methodologies (Scrum, Kanban, SAFe) underpinned by a solid grasp of agile delivery metrics. Ability to adapt all of these to project needs and coach teams on best practices, with a metrics-driven approach.
• Financial Management & Controls: Expertise in financial management, including forecasting, budget management, and articulating benefits realisation, with a strong understanding of consulting nuances like schemes of work.
• Risk & Incident Management: Comprehensive experience in managing project risks, including proactive identification, mitigation, and effective incident management and resolution.
• Resource Management: Proven capability in identifying and allocating resources, including capacity planning across diverse, including delivery centres (on-shore, near-shore, off-shore).
• Stakeholder Management & Communication: Exceptional stakeholder management capabilities, including defining responsibilities, pre-empting concerns, communicating project updates articulately with concise messaging, explaining the impact of decisions, and resolving conflicts. Capable of conveying key concepts and building relationships with clients at multiple levels of seniority.
• People Management & Team Leadership: Excellent people management skills, including emotional intelligence, the ability to lead, mentor, and manage team performance (using key frameworks), and fostering capability building within teams. You must be a passionate and inspiring leader who can build and run full-stack teams, often across multiple geographies, creating an inclusive culture.
• Technical Proficiency: Strong technical understanding relevant to digital commerce, including knowledge of test and release processes, migration approaches, and security principles and standards, with the ability to feed insights back into product, design, and tech functions. Firm knowledge of programming methodologies and basic architectural principles is expected. Strong experience of the end-to-end cycle of software delivery, from service design to live platform operations, and strong experience of delivering microservice-based architectures. Strong experience of software testing, with an understanding of testing best practice. Good understanding of the technology landscape and how our clients can navigate and take advantage of it.
• Consulting & Senior Client Engagement: Exceptional client relationship management, senior stakeholder engagement, and presentation skills. Ability to act as a trusted strategic advisor, challenge assumptions constructively, pre-empt and address concerns. Clear and concise communication is a must.
• AI Application in Delivery: Demonstrated ability to leverage artificial intelligence to enhance delivery processes, improve team outcomes, and drive operational efficiencies.
• Organisational Excellence: Unparalleled organisational skills, diligence, proactivity, and efficiency in managing complex projects and programmes.