Delivery and Performance Manager (Glasgow)

The King's Trust; Glasgow; Híbrido; GBP 29.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave

Flexible working

Volunteer opportunities

In-house learning platform

Pension scheme contribution 5%

Life assurance 4x salary

Interest-free season ticket loans

Discount platform

Diversity networks

Family leave

Descripción de la vacante

The King's Trust is seeking a Delivery & Performance Manager in Glasgow to lead a team of Youth Development Leads delivering employability support to young people. You will focus on achieving targets, tracking performance data, and maintaining high-quality, compliant delivery in a hybrid work setting.

You will drive improvements, support staff development, and balance strong performance with supportive, client-focused services for young people across the programme.

Formación

• Experience leading teams delivering employability or similar caseload-based services.
• Data-driven, able to use MI to drive performance.
• Comfortable working in a target-driven, publicly funded or contracted programme.

Responsabilidades

• Lead a team of Youth Development Leads delivering employability support to young people.
• Monitor caseloads, job starts, sustainment and contractual targets; adjust delivery to improve results.
• Ensure high-quality, compliant delivery centered on the needs of young people.

Descripción del empleo

• Contract Type: Fixed Term until 31st July 2028, with the possibility of extension
• Hours: Full Time, 35 hours per week
• Closing Date: 23:59 on 29/11/2026
• Salary: £29,290.00 to £36,612.00, dependent on your skills, knowledge and experience
• Location: Glasgow - Hybrid role with a minimum of 60% of your week in the Centre. There is an expectation to travel as and when required
• Interviews: 07/12

Jobs Guarantee is focused on helping young people move into work and, importantly, stay there. As our Delivery and Performance Manager, you’ll lead a team of Youth Development Leads who work directly with young people, helping them build their employability, access the right opportunities and secure sustainable employment. Your leadership will have a direct impact on how many young people progress into work and achieve lasting employment outcomes.

This is a hands‑on delivery and performance role. You’ll be responsible for making sure your team has what it needs to deliver, while keeping a close eye on caseloads, job starts, sustainment and contractual targets. You’ll use performance data to spot where things are working, where they aren’t and act quickly to improve results, while making sure delivery remains high quality, compliant and centred around the needs of young people.

We’re looking for someone who can hit the ground running in a target‑driven employment environment. You’ll bring experience of managing teams delivering employability, employment or similar caseload‑based services, ideally within a publicly funded or contracted programme. You’ll be confident using data and MI to drive performance, coaching people to improve and stepping in when delivery is off track. Just as importantly, you’ll understand the barriers young people can face getting into work and be able to balance strong performance with genuinely high‑quality support.

Why do we need Delivery & Performance Managers?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Delivery & Performance Managers!

Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)

Equal Opportunities

Here at The King's Trust, we’re committed to Equality, Diversity and Inclusion. We want to be an organisation that’s representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

We’re a Stonewall Top 100 Employer, and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

Note For Recruitment Agencies

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!