Delight-Driven Customer Service Advisor

DX Network Services; Sparkwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics services company seeks a Customer Service Advisor to deliver exceptional service. The role involves managing customer queries and collaborating with operational teams to solve issues proactively. Successful candidates will have a strong customer focus, excellent communication skills, and a collaborative approach to problem-solving. Opportunities for career advancement and a competitive benefits package are provided, making this an excellent opportunity for dedicated individuals in Sparkwell, UK.

Benefits

Company Funded Health Cash Plan

20 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Excellent communication skills to handle customer queries effectively.
• Ability to work in a team and collaborate with operational staff.
• Proven record of resolving customer issues proactively.

Responsibilities

• Action all customer queries in line with service level agreements.
• Engage with service centres to fulfil customer requirements.
• Recognize and deal with escalation issues when necessary.

Skills

Proactive engagement

Customer service delivery

Teamwork

Problem-solving

Job description

A leading logistics services company seeks a Customer Service Advisor to deliver exceptional service. The role involves managing customer queries and collaborating with operational teams to solve issues proactively. Successful candidates will have a strong customer focus, excellent communication skills, and a collaborative approach to problem-solving. Opportunities for career advancement and a competitive benefits package are provided, making this an excellent opportunity for dedicated individuals in Sparkwell, UK.