Deli Counter Assistant – Food Preparation

Fortnum & Mason; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned culinary retailer in London is seeking a passionate Sales Associate for their Deli team. This role involves delivering exceptional customer service and maintaining high standards in food preparation. Experience in a similar fast-paced environment is essential, alongside strong communication skills and flexibility for various shifts. Competitive pay, annual bonuses, and extensive staff benefits are provided.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant using Fortnum’s ingredients

28 days holiday + birthday off + extra wellbeing days

Matched pension scheme

Career development opportunities

Annual staff party and gifts after 5 years

Qualifications

• Experience in a fast-paced, high-volume environment in food & beverage.
• Proven ability to deliver excellent customer service.
• Strong people skills and outstanding communication.

Responsibilities

• Deliver a warm, personalised luxury experience to every customer.
• Maintain impeccable standards of hygiene, stock, and display.
• Produce a high volume of freshly prepared items.

Skills

Experience in fast-paced, high-volume environment

Excellent customer service

Strong people skills

Flexibility to work various shifts

Outstanding communication skills

Job description

Join the Fortnum & Mason Deli Team!

Fortnum & Mason’s iconic Food Hall, nestled on the Lower Ground Floor of our Piccadilly flagship store, is celebrated for offering some of the finest and most distinctive deli creations in London. From our hand‑folded pies and freshly made pasta to our legendary Scotch eggs and gourmet sandwiches, every item is crafted with care, speed, and a commitment to excellence. Sourced from exceptional independent producers and prepared daily by our expert team, our deli counters are a destination for culinary delight.

We are now seeking a passionate and energetic Sales Associate to join our Deli team on a permanent 37.5‑hour contract, based in the heart of Piccadilly.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You’ll Do:

• Deliver a warm, personalised luxury experience to every customer
• Maintain impeccable standards of hygiene, stock, and display
• Work closely with other departments to maintain high standards
• Produce a high volume of freshly prepared items while showcasing our signature bagels, savoury small bites, and vibrant, seasonal salads—all crafted with speed, precision, and care
• Work efficiently under pressure, especially during peak hours, ensuring that every item is made to exacting standards without compromising quality or presentation

What We’re Looking For:

• Experience in a fast‑paced, high‑volume environment in a similar role in food & beverage
• Proven ability to deliver excellent customer service
• Strong people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithinaleadershipcapacity.

Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religionorbelief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment. Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheiroutstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.