Deli Counter Assistant

Fortnum & Mason; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious food retailer in London is seeking a passionate Deli Counter Assistant to deliver outstanding customer service and prepare high-quality food items. The ideal candidate will have experience in a fast-paced environment and possess strong communication and people skills. This role offers a competitive hourly rate, generous discounts, and a commitment to career development in an inclusive environment.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus

Store and restaurant discounts

Subsidised staff restaurant

28 days holiday + extra wellbeing days

Matched pension scheme

Career development opportunities

Qualifications

• Proven ability to deliver excellent customer service.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Deliver a warm, personalised luxury experience to every customer.
• Produce a high volume of freshly prepared items.
• Maintain impeccable standards of hygiene and stock.

Skills

Experience in a fast paced environment

Customer service skills

Strong people skills

Outstanding communication skills

Flexibility to work various shifts

Job description

Deli Counter Assistant - Food Preparation - London

Join the Fortnum & Mason Deli Team!

Fortnum & Mason's iconic Food Hall

nestled on the Lower Ground Floor of our Piccadilly flagship store, is celebrated for offering some of the finest and most distinctive deli creations in London.

From our hand-folded pies and freshly made pasta to our legendary Scotch eggs and gourmet sandwiches, every item is crafted with care, speed, and a commitment to excellence.

Sourced from exceptional independent producers and prepared daily by our expert team, our deli counters are a destination for culinary delight.

We are now seeking a passionate and energetic

• Sales Associate
• to join our Deli team on a
• permanent 37.5-hour contract
• , based in the heart of Piccadilly.
• Why Work For Us :
• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum's ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years
• What You'll Do :
• Deliver a warm, personalised luxury experience to every customer
• Maintain impeccable standards of hygiene, stock, and display
• Work closely with other departments to maintain high standards
• Produce a high volume of freshly prepared items while showcasing our signature bagels, savoury small bites, and vibrant, seasonal salads-all crafted with speed, precision, and care
• Work efficiently under pressure, especially during peak hours, ensuring that every item is made to exacting standards without compromising quality or presentation
• What We're Looking For :
• Experience in a fast paced, high volume environment in a similar role in food & beverage
• Proven ability to deliver excellent customer service
• Strong people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.

We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.