Deli - Catering Supervisor

Fortnum & Mason; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading culinary destination in Greater London seeks a passionate Deli Supervisor to lead a talented team in delivering exceptional service. This hands-on role involves motivating staff, maintaining high standards, and creating memorable customer experiences. Ideal candidates will have previous supervisory experience in a fast-paced, luxury environment with strong leadership and communication skills. The position offers competitive pay, bonuses, and discounts to enhance the work experience.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days holiday + a day off for birthday

Matched pension scheme

Career development opportunities

Annual staff party and gifts after 5 years

Qualifications

• Proven experience in a supervisory or leadership role within a fast-paced environment.
• Background in luxury or premium settings where service is key.
• Outstanding communication skills and a genuine passion for food and customer service.

Responsibilities

• Motivate and coach a close-knit team to deliver world-class service.
• Support your team on the shop floor, ensuring smooth service and impeccable standards.
• Create memorable moments through exceptional customer engagement.
• Collaborate with multiple departments to keep operations running smoothly.

Skills

Leadership

Customer service

Communication

Team Motivation

Flexibility

Job description

Join the heart of culinary excellence at Fortnum & Mason.

Our iconic Food Hall on the Lower Ground Floor is a destination for the finest and most unique products, sourced from exceptional independent suppliers. From freshly made pasta and pies to our legendary Scotch eggs, our Deli counters are a celebration of taste and tradition.

We are seeking a hands‑on and passionate Deli Supervisor to lead our talented team and deliver an unforgettable experience for every customer who walks through our doors.

WhyWorkForUs:

• Competitivehourlyrate+paidovertime
• Discretionaryannualbonus(upto5%ofsalary)*
• Upto40%storeandrestaurantdiscounts*
• SubsidisedstaffrestaurantusingFortnum’singredients
• 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff*
• Matchedpensionschemeandcareerdevelopmentopportunities
• Annualstaffpartyandincrediblegiftsafter5years

*subject to terms and conditions

What You’ll Do

• Lead with inspiration: Motivate and coach a close‑knit team to deliver world‑class service every time.
• Be hands‑on: Support your team on the shop floor, ensuring smooth service and impeccable standards.
• Create memorable moments: Bring the Fortnum’s luxury experience to life through exceptional customer engagement.
• Collaborate: Work closely with multiple departments to keep everything running seamlessly.

What We’re Looking For

• Proven experience in a supervisory or leadership role within a fast‑paced environment.
• A background in luxury or premium settings where service is key.
• A natural leader with strong people management skills and a proactive approach.
• Flexibility to work varied shifts, including weekends.
• Outstanding communication skills and a genuine passion for food and customer service.

Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.

Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religion orbelief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.

Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheir outstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.