Delegated Authority Insurance Outcomes Specialist (Hybrid)

Sellick Partnership Limited- In-House; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A well-known insurance business is seeking a Customer Support Specialist to join their team in London. This role involves assessing outsourced service providers to ensure they deliver quality customer outcomes while implementing a new monitoring framework. Candidates should have experience in insurance, particularly with vulnerable customers and product governance regulations. The position offers hybrid working with benefits including 25 days of holiday, private medical insurance, and a robust pension scheme.

Benefits

Hybrid working: 2 days in office

On-site lunches

25 days holiday + bank holidays

Market-leading parental benefits

10% Pension Contributions

Private Medical Insurance

Qualifications

• Experienced in working within the insurance sector.
• Knowledge of delegated authority is desirable.
• Ability to work independently and manage priorities.

Responsibilities

• Support the implementation of the Customer Outcomes Monitoring Framework.
• Evaluate vulnerable customers' identification and support.
• Conduct reviews and implement improvement plans for service quality.
• Test communications for understanding and compliance.
• Escalate issues as required and conduct case-based reviews.

Skills

Insurance expertise

Understanding of Consumer duty

Organizational skills

Independence

Ability to prioritize workload

Job description

A well-known insurance business is seeking a Customer Support Specialist to join their team in London. This role involves assessing outsourced service providers to ensure they deliver quality customer outcomes while implementing a new monitoring framework. Candidates should have experience in insurance, particularly with vulnerable customers and product governance regulations. The position offers hybrid working with benefits including 25 days of holiday, private medical insurance, and a robust pension scheme.